Join us as a HR Advisory Team Manager
- In this key role, you’ll be leading, motivating and developing the skills and technical knowledge of a team of advisers to deliver high standards of service while meeting statutory requirements across multiple jurisdictions
- We’ll look to you to proactively support the senior team to determine the strategic direction of the function and to deliver the people, customer and operational efficiency agendas
- It’s an opportunity to drive customer excellence, gathering and acting upon customer and other forms of feedback to make improvements and drive overall success of the function, giving you and your work excellent exposure
- We are offering this role at Vice President level
What you’ll do
As a HR Advisory Team Manager, you’ll lead a team that are appropriately skilled to provide quality and accurate HR advice, taking into account consistency, policy, employment law, risk management and commercial views.
With a thorough understanding of the business and strong commercial awareness, you’ll identify opportunities to add value to the business divisions to deliver appropriate interventions through securing the right resources. You’ll provide training, support and coaching to the team to improve performance and share knowledge across case operations to enable the promotion of best practice.
In addition, you’ll be:
- Monitoring and measuring individual performance management and completing quality assurance processes
- Reporting team performance to the operations manager using relevant reporting metrics
- Planning, allocating and organizing resources to manage workflow and developing contingency plans for the business in case of disruption to operation
- Contributing to business and strategic planning and the delivery of operational plans
- Investigating and resolving complaints received from the business, HRBPs and other stakeholders
The skills you’ll need
To be successful in this role, you’ll need knowledge of HR policies and procedures, employment law, employment tribunals and awards, along with commercial and regulatory knowledge. Experience of managing a team of professionals is a must, and you’ll have strong communication and influencing skills. We’ll also expect you to bring a strong customer focus and the ability to drive others to exceed expectations.
In addition, you’ll need:
- In depth practical knowledge of employment law
- An understanding of broader commercial and business measures
- Excellent relationship management skills and the ability to resolve conflict and achieve shared goals
- Risk analysis and management experience
- Well-developed planning and organizing skills, and the ability to identify operational problems and provide practical solutions
- Excellent written and verbal communication skills
Hours
45
Job Posting Closing Date:
18/02/2025
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
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