Home Loan Servicing Specialist

The Role:

The Home Loan Servicing Specialist is responsible for ensuring that Loan Administration and Default Administration functions performed by sub-servicer(s) meet contractual obligations, investor guidelines, regulatory and legal requirements, and generally accepted servicing practices.

The Servicing Specialist has a high level of interaction with internal and external parties including sub-servicers, and suppliers. In addition to servicing oversight, the role requires a broad knowledge of servicing topics such as: Loan Transfer Operations, Payment Processing, Collections, Loss Mitigation, Foreclosure, Bankruptcy, REO, MERS, and the ability to direct servicing activities related to Loss Mitigation and Foreclosure Timelines.

This may include but is not limited to remittance reconciliation, quality control,  data reconciliation, identifying servicing performance irregularities or exceptions, and driving enhanced performance by a client’s servicer. Quantitative and qualitative analysis, reviews of loan documentation and reporting, and assessing compliance with GSE and regulatory guidelines are regular functions performed by the Servicing Analyst.

Key Responsibilities:

• Support the company's servicing oversight program in evaluating servicing policies, procedures, and process
• Ability to work with Microsoft Excel and Google Sheets performing advanced formulas (e.g. VLOOKUP), pivot, and other functions to understand and reconcile data
• Partner with servicer(s) on operational changes based on legal requirements or areas of improvement identified in performing servicing oversight
• Review servicer reports and perform testing to ensure mortgage loans are serviced in accordance with regulatory and investor requirements
• Review servicing documentation and prepare loan-level forensic analyses as needed
• Review Loss mitigation, Foreclosure, and REO activities
• Loan Transfer and Service Release Tracking
• MERS Administration 
• Investor and Client P&I and Escrow reconciliation 
• Prepare monthly, quarterly, and ad-hoc reports
• Develop and maintain policy and procedures
• Research and respond to inquiries from suppliers and stakeholders
• Research and resolve member complaints
• Participate in monthly calls with the servicer to discuss oversight activities, performance, and trends 
• Maintain visibility into the portfolio by ensuring the reviews are performed appropriately in the system.
• Raise potential issues (performance, timeline, etc.) to management attention
• Identify performance trends and potential enhancements so that such items can be analyzed and potentially incorporated into servicer processes or internal system changes (Servicing workflow enhancements, QC workflow enhancements, exceptions, processes, etc.)
• Vendor Invoice Reconciliation

 Qualifications/ Requirements:

• Minimum of 3+ years of Mortgage Servicing operations or asset management experience with emphasis on Mortgage Servicing oversight or Investor Reporting
• Strong Microsoft Excel, Google Sheets, and general Microsoft product proficiency
• Working knowledge of industry-standard mortgage servicing systems, such as MSP, preferred
• Broad-based knowledge of the mortgage industry, including detailed knowledge of regulatory requirements for loan servicing
• Demonstrated ability to work well with staff clients if needed
• Proven ability to multitask, work independently, and work effectively with business partners
• Strong communication (written and oral) skills
• Strong analytical ability, good judgment, strategic and multidimensional thinker
• Detail-oriented and organized
• Demonstrate professional behavior and teamwork, punctual, dependable, and adhere to company policies and procedures
• Demonstrated problem-solving and decision-making skills
• Team oriented