Helpdesk Operator

Annual salary: up to £26,250.00

Helpdesk Operator

Livingston

Permanent Full Time

Salary up to £26,250.00 per annum.

We are looking for a helpdesk operator to provide administration and helpdesk support across the regions. This role is central to our communications with clients, our team, our sub-contractors, and suppliers.

 About the Role:

You will be liaising and communicate effectively with the stakeholders, client contacts and contractors to meet reactive task SLA’s, minimise penalty deductions across the relevant contracts. To administer the helpdesk function operations and all associated email traffic, communicating in a professional and effective manner. To provide admin and contract support, where required for other team members and managers. Compile meaningful periodic Reports and KPI’s information to Managers and Directors. Day to day operation of the Helpdesk, PPM schedules and Reactive call activities together with ongoing administrative tasks. To actively chase and drive the outstanding calls, PPM and Reactive within the helpdesk following relevant Contractual processes, to comply with contract task timescales. Administer and monitor third party and supplier contract periods. Notify reviews when due, obtaining and processing tender information for management review. To be willing to operate Mears IT systems.

Role Criteria:

• Proficient in Microsoft Word, Excel, and Outlook.
• Can demonstrate an understanding of PPM, reactive maintenance, and service levels.
• Experience of Sub-contractor and resource management.
• Experience of working in a multi-site operation admin desk or within a contract environment
• Strong administrative and organisational skills’
• Team player’

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friendly policies

To apply, follow the link below or to discuss your application further; Megan at [email protected]

Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.