Helpdesk Engineer

Axos Bank

Target Range:

$25.00 /Hr. - $31.25 /Hr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 10%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

Axos is looking for a Helpdesk Engineer to join our team. In this role, you will be responsible for providing first and second level support of hardware, software, and operating systems for PC and Apple-based computing products across Axos Bank, Clearing and Axos Advisor Services. In addition to a strong technical aptitude and desire to learn, we are looking for someone who can thrive in a fast-paced, high-volume environment, with a focus on providing excellent customer service.
This position will report on-site at our HQ, San Diego office. Remote or hybrid is not available for this role.

Responsibilities:

• Image, deploy in office and ship desktop and laptop computers for remote users
• Onboarding new users with providing them imaged computer with all required equipment and software installed per their role
• Offboarding users, collecting computers and disabling access
• Tracking all inventory items including, items shipped, items currently in stock and items assigned to the users
• Provide first and second level technical support
• Handle all incoming IT Support calls, emails, and tickets; triage issues as they arrive and route issues to relevant departments
• Manage IT Support ticket system and assist IT Support to meet Service Level Agreement goals
• Deploy all new hire workstations and equipment ahead of time
• Regular maintenance, monitoring, and troubleshooting of all company workstation systems
• Workstation software and hardware installation, maintenance, support, and inventory
• Provide excellent customer support to on-site and remote employees via phone and/or remote desktop sessions
• Assist in development and health of imaging system

Qualifications:

• High School Diploma
• 4+ years in software applications, Windows, and hardware support role in an enterprise environment
• Tier 1 or higher Desktop Architecture-centered experience
• Desktop support and working knowledge of Systems, Security and Networking, local and client-server applications, functions, and support SCCM, Exchange, Azure, AWS and VMWare platforms

Axos Employee Benefits May Include:

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.