Helpdesk Engineer

About Bitdeer:

Bitdeer Technologies Group (Nasdaq: BTDR) is a leader in the blockchain and high-performance computing industry. It is one of the world’s largest holders of proprietary hash rate and suppliers of hash rate. Bitdeer is committed to providing comprehensive computing solutions for its customers.

The company was founded by Jihan Wu, an early advocate and pioneer in cryptocurrency who cofounded multiple leading companies serving the blockchain economy. Mr. Wu leads the company as Founder, Chairman, and CEO, while Matt Linghui Kong serves as Bitdeer’s CBO and provides leadership through deep industry knowledge and technology expertise.

Headquartered in Singapore, Bitdeer has deployed mining data centers in the United States, Norway, and Bhutan. It offers specialized mining infrastructure, high-quality hash rate sharing products, and reliable hosting services to global users. The company also offers advanced cloud capabilities for customers with high demands for artificial intelligence.

Dedication, authenticity, and trustworthiness are foundational to our mission of becoming the world’s most reliable provider of full-spectrum blockchain and high-performance computing solutions. We welcome global talent to join us in shaping the future.

About the team (Optional)

The Desktop Engineer provides day-to-day technical support to an organization’s end-users and is responsible for the installation, configuration, and maintenance of PCs, laptops, printers, and other related equipment. The Desktop Engineer also handles the resolution of technical issues, ensures system and software updates are installed, and troubleshoots and repairs hardware and software issues. 

What you will be responsible for:

• Install, configure, and maintain desktop hardware and software systems, including PCs, laptops, printers, meeting equipment and other peripherals.
• Provide technical support to all end-users for the resolution of hardware and software-related issues.
• Diagnose and troubleshoot technical issues and provide timely resolutions to end-users’ satisfaction.
• Assist with the testing and deployment of new hardware and software.
• Collaborate with other IT team members to ensure the security and stability of the organization’s desktop systems.
• Ensure all desktop systems are updated with the latest software upgrades, patches, and anti-virus software.
• Document processes and procedures related to technical support to improve efficiency and knowledge management.
• Assist with other IT tasks as needed.

How you will stand out:

• Minimum of 3 years of experience in technical support, especially in desktop engineering support.
• Experience with Windows & MacOS operating systems, Microsoft Office Suite, and other desktop applications.
• Ability to communicate technical information in a clear and concise manner to both technical and non-technical audiences.
• Strong customer service skills and experience providing technical support to end-users.
• Ability to adapt to short-term business trips in the United States
• Ability to communicate and write technical documents in both English and Chinese.

What you will experience working with us:

• A culture that values authenticity and diversity of thoughts and backgrounds;
• An inclusive and respectable environment with open workspaces and exciting start-up spirit;
• Fast-growing company with the chance to network with industrial pioneers and enthusiasts;
• Ability to contribute directly and make an impact on the future of the digital asset industry;
• Involvement in new projects, developing processes/systems;
• Personal accountability, autonomy, fast growth, and learning opportunities;
• Attractive welfare benefits and developmental opportunities such as training and mentoring.

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Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.