Job Overview:
We are seeking a detail-oriented, energetic and experienced Support Engineer to join our growing team. Candidates must have at least two years of experience in an IT Support or Systems Administration role and be capable of working in a fast-paced and dynamic environment. In this role, you will be responsible for providing front line support to end-users and developers across the enterprise including both desktop and server environments. Continued growth through collaborative projects with the Desktop Engineering, Systems Administration and Infrastructure teams is encouraged and expected.
Responsibilities:
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Monitor and respond quickly and effectively to requests received through the service desk system
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Primary support of issues reported across both desktop and server environments (physical and virtual)
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Respond to reported issues in person, chat, by phone and/or via email as required
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Diagnose and troubleshoot desktop related issues in a mixed physical and virtual desktop environment
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Diagnose and troubleshoot server related issues in a mixed Windows, Linux and Cloud environment
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Deliver and manage collaboration, printing, phone, conferencing and other related systems
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Support employee mobile devices through a mobile device management platform (MDM)
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Support the full employee lifecycle from user onboarding to interdepartmental transfers and terminations
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Document known solutions to known problems and provide cross training as necessary
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Manage SLAs and project deadlines while keeping management informed of critical issues
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Occasional night and weekend work may be required to support on-call schedules
Qualifications:
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2+ years of experience in an IT Support or Systems Admin role
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Demonstrated experience supporting workstations and servers running Microsoft Windows
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Excellent organizational, analytical and problem solving skills
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Ability to work independently and respond to open issues in a timely fashion
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Ability to collaborate with internal and external teams to achieve effective work outcomes
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Strong customer services skills and ability to interact directly with end users as needed
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Experience managing end user workstations, both physical and virtual
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Experience onboarding new users ensuring they have all of the access rights to perform their work
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Understanding of Active Directory and how group policies affect end user devices
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Experience building and imaging workstations with automated deployment tools
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Experience deploying and managing software using automated deployment tools
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Ability to lift up to 50 pounds, if necessary
Technical Plus:
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Experience supporting Unix/Linux systems is a plus, but not a requirement
We maintain a friendly, team-oriented environment and place a high value on professionalism, attitude and initiative.
Top Skills
What We Do
Arrowstreet Capital is a Boston-based investment manager that provides global and international equity investment strategies and fund products to institutional investors such as pension plans, endowments, foundations, and registered/unregistered commingled investment funds.
We offer a select range of global equity investment strategies managed as long-only, alpha extension and long/short utilizing a broad range of instruments, including swaps and futures. Our investment process utilizes quantitative methods that focus on identifying and incorporating investment signals into our proprietary return, risk and transaction cost models. Our investment approach involves creating and investing in diversified equity portfolios. We utilize a structured investment process that attempts to add value relative to a client specific benchmark. This involves identifying opportunities across companies, sectors and countries by evaluating a diverse set of fundamental and market-based predictive factors. Portfolios are constructed through the use of a mean variance optimizer and proprietary risk and transaction cost models.
Arrowstreet Capital manages approximately $100 billion for over 200 client relationships in North America, the United Kingdom, Europe and the Asia-Pacific regions.
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