It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Established in 1980, Berkowitz Pollack Brant (BPB) is a certified public accounting firm with offices in Miami, Ft. Lauderdale, Boca Raton, West Palm Beach and New York City.
With nearly 500 accountants, tax specialists and consultants, we are one of the largest accounting firms in South Florida and one of the top 100 firms in the United States.
We are an Equal Opportunity Employer, committed to providing career opportunities to firm members of all races, genders, sexual orientations and beliefs.
JOB DESCRIPTION
The Help Desk Associate is responsible for providing user-end support of desktop and network hardware and software. Responsible for the routine operation of computers and related peripherals; acting as the initial point of contact for users. Troubleshoot applications and associated hardware. Maintain and update the Helpdesk database and maintaining current software and hardware information as well as user issues and resolution.
A day in the life of this position may include:
-
Respond to telephone calls, e-mail, and personnel requests for technical support.
-
Document, track and monitor user requests and ensure a timely resolution.
-
Maintain a log of computer activities and problems within Helpdesk software.
-
Provide internal office support for all office software applications and end user hardware.
-
Troubleshoot and support PCs, printers, and other hardware.
-
Act as a liaison with external software and systems support people.
-
Assist in maintaining hardware inventory.
-
Monitor status of systems and report problems as necessary.
-
Install, test, update and configure software and hardware on workstations
-
Respond to emergency calls or network related failures based on “On Call Schedule.”
What you bring:
-
Bachelors degree or equivalent experience in computer science, information systems.
-
A professional certification from Microsoft in network software is considered desirable.
-
Good customer service and communication skills.
-
Proven proficiency installing and troubleshooting PC’s.
-
Able to work in a team environment.
-
Able to deal with high stress situations.
-
1-3 years’ experience working with Windows networks or Windows professional certification with suitable experience level.
Working Conditions
-
Hours are 10:00am to 7:00p.m. Monday through Friday.
-
In office position.
-
Occasional overtime may be required.
-
Yearly hours expectation is 2150.
-
There will be occasional travel between offices and to off-site meetings.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
What We Do
Berkowitz Pollack Brant is one of the largest public accounting firms in the Southeastern US. Our team of accounting and consulting professionals work with affiliate firms Provenance Wealth Advisors, BayBridge Capital Advisors and BayBridge Real Estate Capital to bring clients a comprehensive approach to income, estate, financial and business planning.
Our main areas of focus include domestic and international tax, audit and assurance services, business advisory services, estate and corporate planning, forensic accounting, litigation support and business valuation.
Our clients are entrepreneurs, executives, and privately held and publicly traded companies in the United States and Latin America.
We have been recognized by both Accounting Today and INSIDE Public Accounting as one of the top 60 firms in the U.S. and INSIDE Public Accounting named us one of the "Best of the Best" CPA firms in America 19 times.
For more information, visit www.bpbcpa.com, www.provwealth.com, www.baybridgecapitaladvisors.com or www.baybridgerec.com
.png)
