Head of User Research (m / f / d)

Posted 2 Days Ago
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Berlin
Senior level
Software • Travel
The Role
The Head of User Research at Omio will lead the Consumer Insights team, establishing user research standards, mentoring team members, and advocating for user research across the company. Responsibilities include project management for research initiatives, ensuring effective communication of findings, and fostering a collaborative team culture.
Summary Generated by Built In

Company Description

Omio’s vision is to enable people to travel seamlessly anywhere, anyway. We are bringing all global transport into a single distribution system and creating end-to-end magical consumer journeys.

With Omio you can compare and book trains, buses, ferries and flights anywhere in Europe, the US, and Canada with one simple search, on mobile, app or desktop. By offering transparent pricing and easy booking, Omio makes travel planning simple, flexible and personal.

Omio is the largest source of inventory, with 1000+ suppliers operating in 39 countries. Our brands also include Rome2Rio for global discovery, while Omio powers ticketing and journeys, which attract 900m+ users every year. Our offices are based in Berlin, Prague, Melbourne, Brazil, Bangalore, and London.

We are a growing team of more than 400 passionate employees from more than 50 countries who share the same vision: to create a single tool to help send travellers almost anywhere in the world.

Job Description

Mobility and travel are changing forever and Omio is at the center of this transformation. At the heart lies the consumer and we’re on a continuous journey to discover insights and infuse everything we do with a human-centered approach.

We’re looking for a Head of User Research to lead and grow our Consumer Insights team, someone who’s inherently open-minded, curious, empathetic and exploratory.

At Omio, we share a common goal of “making travel easy.” We believe we’re helping scope the future of travel and want you to help us on our journey!

In this role you’ll get to:

  • Research Knowledge & Practice

    • Responsible for setting the standard of user research knowledge across the organisation.

    • Mentor and educate team members on research best practices.

    • Advocate User Research throughout the company, ensuring an evidence-based approach is at the heart of all decision making.

    • Be hand ons with research and delivering actionable insights for design and product teams 

  • Project Management & Planning

    • Define the research project portfolio, allocate resources and ensure alignment with the company's strategic goals.

    • Accountable for ensuring that data analysis and reporting processes are highly effective and support the organisation's strategic goals.

  • Collaborative Research

    • Are responsible for establishing a culture of transparent, collaborative and shared research across the organisation.

    • Ensure that research findings are widely communicated and accessible to all relevant teams and individuals.

  • Team Management

    • Oversee and lead the User Research team.

    • Manage team resources and strategic planning for all research initiatives.

    • Foster a collaborative and high-performance team culture, including setting the vision and direction for the team.

Qualifications

  • 10+ years in UX research, with at least 3 years in a leadership role

  • 2-4 years experience hiring, managing, and growing user researchers

  • Fluency in a broad set of research methods

  • Proven ability to run end to end research studies and workshops from study design to delivering actionable insights

  • Ability to use qualitative and quantitative research methods to uncover insights into our customers

  • Excellent storytelling skills to communicate complex concepts clearly and persuasively, and to encourage varying audiences to empathise with consumers and to think differently about travel

  • Enjoyment of a fast paced environment and able to meet deadlines and deliver high-quality work on schedule

  • Comfort working with data insights and familiarity with statistical concepts a plus

  • A BS or equivalent degree in psychology, cognitive science, Human Centered Interaction (HCI), etc.

Additional Information

What’s in it for you? #LifeAtOmio

  • Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride
  • A competitive and attractive compensation package
  • Subsidized Urban Sports Club membership
  • A diverse team of more than 45 nationalities

Diversity makes us stronger

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age or disability.

Hiring process and background checks
At Omio, we work in partnership with Giant Screening, once a job offer has been accepted, Giant will be engaged to carry out background screening. Giant will reach out to you via email and occasionally via telephone/text message so that they can gather all the relevant information required. Consent will be requested prior to any information being passed to our services company.


Recruitment scams: Important notice

Protect yourself from scammers, Omio wants to ensure your ongoing safety during the application process at Omio. Please keep in mind potential scammers impersonating Omio recruiters (mainly via a global professional networking site, and messenger app's).
Remember, Omio never requests payment or sensitive personal information during the recruitment process. All official job opportunities are exclusively posted on our careers page. If you suspect fraudulent activity, report it to [email protected]. Remember to cross-reference against our careers page if you question the authenticity, stay vigilant, and protect yourself from recruitment scams.

Intrigued? Apply here in English.

Top Skills

Ux Research
The Company
HQ: Berlin
356 Employees
On-site Workplace
Year Founded: 2013

What We Do

From a small startup of just a few people, our team has grown to 300 employees hailing from more than 50 countries who work at offices in Berlin, Prague, London and New York. We come together daily to bring our vision to fruition, with the goal of empowering customers to go on journeys that move them.

Our innovative technologies, passion for travel, and diversity are our strengths. Working at Omio is a journey in and of itself, one that moves us to share in the beauty of travel.

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