Head of Technical Coordination and Process

At Aeris, we are at the forefront of the IoT revolution, connecting more than 70 million cellular IoT devices globally in our IoT Platform Services via our telecom operator partners and enterprise customers, providing cutting-edge SaaS solutions that enable businesses to harness the power of connected devices. Our largest industry segments are Automotive, Utilities and Transport & Logistics, using eSIM technologies. Headquartered in Chicago with offices around the world, Aeris is the preeminent IoT software company globally powering critical projects across energy, connected vehicles, transportation, retail, healthcare and more.
Aeris provides a SaaS based connectivity management platform for mobile operators and enterprises. It enables organizations to realize new revenue streams from a vast variety of devices while simplifying the process and reducing the cost of connecting them to benefit from economies of scale. The platform provides access to key functionality including subscription management, eSIM/eUICC management via world class APIs and operator and enterprise self-service portals. This is built on core tenants of cloud computing and intelligence (AI/ML). And thanks to our deep expertise and our extensive trusted partner network, we are the go-to destination for those wishing to roll-out high quality global IoT deployment.
The Head of Technical Coordination and Process will be responsible for leading and overseeing the Network Engineering and Operation’s process enforcement and vendor management functions. This individual will play a critical role in ensuring operational efficiency, optimizing project management practices, and fostering strong relationships with vendors to achieve strategic organizational goals.
Key Responsibilities:
Strategy

• Assist the Head of Global Network Operations and Engineering in planning, coordinating and implementing strategic initiatives
• Monitor industry trends and best practices to identify opportunities for improvement and innovation.

Process Management

• Lead and manage the process enforcement initiatives to ensure operational efficiency and compliance with internal processes as well as industry standards.
• Drive continuous outcome-based processes optimizations.
• Develop and implement strategic plans to streamline and optimize project management processes.
• Conduct risk assessments and develop mitigation strategies to ensure successful project delivery.
• Monitor and track the progress of departmental goals and objectives, providing regular updates to senior leadership.

Vendor Management

• Oversee vendor management activities, including vendor selection, contract negotiation, and performance evaluation.
• Drive vendor contract cost savings through continuous vendor contract and negotiation optimizations.
• Conduct RFP (Request for Proposal) and RFI (Request for Information) processes to evaluate and select new vendors.
• Foster strong relationships with existing vendors and stakeholders to ensure high-quality service delivery and diversity of vendor sources.
• Ensure that contracts and statements of work support appropriate technical requirements and security policies

Collaboration and Continuous Improvement

• Collaborate with cross-functional teams to drive continuous improvement and achieve key performance indicators (KPIs).
• Ensure that internal processes are followed and aligned with projects across functional teams from an end-to-end point of view
• Coordinate cross-functional projects and initiatives to ensure alignment with organizational goals

Budget and Resource Management

• Manage budget and resources to support project and process initiatives effectively.
• Oversee the lifecycle of vendor contracts, including renewals, amendments, and terminations. Leadership and

Team Management

• Provide leadership, mentorship, and performance feedback to a team of professionals.
• Assist with the day-to-day operations of the Global head of Operations and engineering, including meeting preparation, agenda setting, and follow up
• Serve as a liaison between the Head of Global Network Operations and Engineering and other stakeholders, both internal and external

Qualifications:
Educational Background

• Bachelor’s degree in business administration, Operations Management, Supply Chain Management, Information Technology or a related field.
• Master of Business Administration (MBA), MS in information Technology or a similar advanced degree is preferred.

Experience

• Eight years of experience in process improvement, project management, and vendor management.
• Proven track record of managing complex projects and driving operational efficiency.
• Experience in vendor selection, contract negotiation, and vendor performance evaluation.
• Demonstrated ability to achieve cost savings through vendor contract optimization.
• Experience conducting RFP (Request for Proposal) and RFI (Request for Information) processes.

Skills and Competencies

• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to develop and implement strategic plans and initiatives.
• Proficiency in project management software and vendor management systems.
• Strong analytical and problem-solving skills.
• Knowledge of industry standards and best practices.

Preferred Certifications

• Project Management Professional (PMP)
• Certified Professional in Supply Management (CPSM)
• Certified Six Sigma Green Belt (CSSGB) or similar process improvement certifications.

Other Key Attributes

• Strategic thinker with the ability to align vendor management activities with overall business goals.
• Ability to collaborate effectively with cross-functional teams
• Strong financial acumen and budget management skills.
• High level of integrity and professionalism.

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may also be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The salary range for this role is $165,000 to $200,000.
Aeris offers a comprehensive package of benefits including paid time off, medical / dental / vision insurance, and 401(k) to eligible employees.
As part of our hiring process, Aeris may conduct background checks to verify the information provided in your application and assess your suitability for the role. The scope and type of checks will comply with the applicable laws and regulations of the country where the position is based. Additional detail will be provided via the formal application process.
Aeris walks the walk on diversity. We are a brilliant mix of varying ethnicities, backgrounds, religions, cultures, sexual orientations, gender identities, ages and professional / personal / military experiences – and that’s by design. Different perspectives are essential to our culture, innovative process and competitive edge. Aeris is proud to be an equal opportunity employer.
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