Head of Talent Acquisition and People Experience Programs

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

We are on a mission to transform the recruitment landscape, promoting strategic growth, transparency, and diversity. Our goal is to discover and onboard talent that resonates with our culture, are ready for today's challenges, and are equipped to help build tomorrow's innovations while providing unprecedented experiences for candidates, hiring managers and the talent acquisition team.

If this resonates with you, we invite you to join us and be a part of this dynamic change!

Get to Know the Role

As the Head of Talent Acquisition and People Experience Programs, you will shape and implement our talent acquisition and people experience strategies. You'll develop innovative programs, refine sourcing processes, and enhance our employer brand that attract, engage, and retain top talent. Collaborating with internal partners, you'll refine our sourcing processes, elevate our employer brand, and lead operational efficiency within the people function. You will . Reporting to our Head of People Experience & Talent Acquisition, you will lead a team to deliver outstanding outcomes and support for our growth. You will be based onsite in Grab's Petaling Jaya's office.

The Critical Tasks You Will Perform

Operations, Efficiency and Effectiveness

• Support the short and long-term plans for the TA Operations team global operational systems, tools and processes across the organization including background checks, interview scheduling, screening and recruitment compliance.
• Drive the implementation and optimization of recruitment technology and systems to refine workflows and improve overall recruiting performance.
• Drive cohesive project planning and execution across the People Experience and Talent Acquisition teams.
• Develop a cohesive content management strategy and maintenance for all knowledge articles on our intranet.
• Develop and report on main performance metrics across the people organization, providing insights with recommendations to senior leadership.
• Enhance recruiting processes and workflows to improve efficiency, reduce time-to-hire, and improve the candidate experience.
• Establish and maintain best practices and standard operating procedures for recruiting, ensuring compliance with company policies and regulatory requirements.

Talent Acquisition Strategy & Program Leadership

• Lead the development of comprehensive talent acquisition programs and execution that align with our growth goals, talent needs, and organizational culture.
• Drive a data-driven approach to talent acquisition by applying analytics and metrics to refine and improve sourcing strategies, candidate experience, and recruitment effectiveness.
• Partner with senior leadership and hiring managers to understand hiring needs and ensure that recruitment programs are aligned with our goals.

Channel Strategy & Sourcing Optimization

• Oversee the design, implementation, and optimization of multi-channel sourcing strategies to attract top-tier talent, including job boards, social media, referral programs, talent pipelines, and third-party partnerships.
• Use technology and sourcing tools (ATS, CRM, AI) to enhance candidate engagement, improve processes, and build a sustainable pipeline of candidates.
• Ensure the best sourcing strategies and meet hiring targets in the Talent Acquisition team.

Employer Branding & Talent Attraction

• Collaborate with HR, Marketing, and Communications teams to refine and implement Grab's employer brand and talent marketing strategies, ensuring we are recognized as an employer of choice within the tech industry.
• Manage the creation and distribution of content (social media, blogs, videos) to communicate our culture, values, and mission to attract top talent.
• Develop partnerships with universities, industry organizations, and diversity groups and manage them to increase brand awareness and build diverse talent pipelines.

Team Leadership & Development

• Lead members within the talent acquisition team, ensuring understanding of our goals and promoting a culture of continuous improvement.
• Provide coaching and support to the team to enhance their skills, knowledge, and effectiveness.
• Build a culture of collaboration, transparency, and results within the talent acquisition function.

Qualifications

What Essential Skills You Will Need

• 15+ years of experience in talent acquisition or recruitment, with at least 3 years in a leadership role. You have experience in sourcing, employer branding, HR operations, and managing multiple recruiting channels.
• Experience leading end-to-end talent acquisition programs in a dynamic tech landscape.
• Knowledge of recruitment technology, ATS, CRM tools, and social media platforms.
• Experience using and analysing metrics to improve recruitment performance and make decisions to meet our goals.
• Experience managing recruitment budgets and vendor relationships.
• Experience in organisational and project management skills.
• You have experience building teams to achieve best performance, guiding, inspiring and influence members to achieving organisation goals by promoting collaboration and facilitate cross interactions.
• You have experience influencing and partner with senior leaders, hiring managers, and cross teams.
• You have in-depth understanding of diversity, equity, and inclusion principles and how they apply to talent acquisition.
• Education: Bachelor's degree in Human Resources, Business Administration, or related field. Advanced degree.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.