Head of Solutions Engineering

Location: New York City, New York

Company Overview:

Nostra.ai is a fast-growing B2B SaaS company focused on providing technical excellence to ecommerce brands. Our cutting-edge product suite is centered around Nostra’s Edge Delivery Engine, which uses smart caching and over 300 servers around the world to drastically reduce latency and improve conversion rates.

Nostra serves over 200 clients across the Shopify and Salesforce Commerce Cloud ecosystems and is expanding at breakneck speed. Current customers include Jolie, Glamnetic, Forever 21, and Cozy Earth.

Backed by leading investors including Crosscut Ventures, High Alpha, and Signal Peak, Nostra’s dynamic team is growing quickly and seeking a gifted Head of Customer Solutions Engineering to join us in our mission and contribute to our continued success.

Role Overview:

As Head of Customer Solutions Engineering, your primary responsibility will be to design the technical strategy and approach to onboarding websites with Nostra’s technology, troubleshooting bugs, and consulting clients on how to best optimize their websites. You will manage, and develop a team of Customer Success Engineers and train them on how to onboard clients swiftly and securely.

This role features significant client interaction. You will demonstrate Nostra’s technology to Chief Technology Officers and marketing leaders at companies generating tens of millions in annual revenue. Part of your role will include directly presenting your recommendations on how these businesses can optimize their website with Nostra and beyond to drive value to our most important stakeholders.

You will interface closely with Nostra’s product engineering team in order to learn about Nostra’s technical infrastructure, amplify your coding skill set, and provide input on how to improve the product for your team. Nostra gives all engineers the opportunity to develop their coding skill set and take the lead on productizing your best practices.

Responsibilities:

• Onboarding client’s with Nostra’s core technology
• Assisting customers with minor DNS changes related to Nostra.
• Analyzing eCommerce sites for performance optimizations utilizing Google Lighthouse, WebPageTest, GTmetrix, and other standard web performance tools.
• Documenting customer-specific performance optimization recommendations that are outside of the scope of Nostra’s core products.
• Identifying functionally impacting changes in Customers’ ecommerce sites as new versions of their sites are released and adapting Nostra’s product integration to accommodate the changes.
• Detecting the root causes of issues, web components, JS, and executing solutions aligned with the latest version build.
• Creating reusable implementation templates across customers.
• Working with Product Engineering to diagnose and fix issues that arise in the core product
• Train, mentor, and review the work of other web developers on the team.

Requirements:

• 5+ years of hands-on experience developing HTML, CSS, JavaScript
• 3+ years of managing a team, mentoring others while also being an individual contributor
• Expert-level experience in website performance and optimizations, including Core Web Vitals
• Extremely comfortable traversing the DOM
• Advanced written and verbal communication skills, both internally and with customers
• Strong attention to detail in your work and reviewing others
• Excellent critical thinking and creative analysis skills

You will be a great fit for this job if:

• You love turning your best ideas into best practices that your entire team can leverage
• You enjoy presenting your ideas to both technical and non-technical stakeholders
• You have a natural intuition when it comes to solving bugs and reviewing code
• You have a data driven approach to prioritizing work for both you and your team
• You want to build a team of lifelong collaborators based on trust and teamwork
• You have experience working in midmarket and enterprise Ecommerce
• You believe a fast, efficient website is essential for a successful business

Compensation:

• The compensation package for this position includes an annual salary of $120,000 - $155,000 per year, commensurate with qualifications and experience. In addition, we offer a comprehensive benefits package, including health insurance, retirement plans, and outsized opportunities for professional development and growth.

Apply today and help us shape the future of e-commerce optimization!