About Patrianna:
At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a dynamic, international team, we embrace a collaborative remote-working culture that prioritises innovation and excellence in everything we do. Our commitment to customer engagement and satisfaction drives us to create meaningful connections with our users, ensuring they enjoy a seamless and rewarding experience on our platform.
The role:
Are you a strategic thinker with a hands-on approach, ready to lead and shape the future of risk management in a dynamic iGaming environment? We’re looking for a proactive and results-driven Head of Risk – Player Operations to oversee and optimise critical operational teams, including KYC, Risk and Payments. This hands-on leadership role requires direct involvement in day-to-day processes, ensuring seamless workflow and continuous improvement.
What You’ll Do:
Lead & Optimise Operations
- Take full ownership of KYC, Risk and Payments teams, ensuring seamless workflows and operational excellence.
- Develop and implement best-in-class processes that enhance efficiency, mitigate risks, and support business objectives.
Be Hands-On & Drive Continuous Improvement
- Actively engage in daily operations ensuring teams operate at peak performance.
- Identify and implement process improvements to enhance customer experience and operational effectiveness.
Mitigate Risks Without Compromising User Experience
- Develop and execute risk management protocols that align with company goals and ensures compliance without compromising user experience.
- Strike the perfect balance between fraud prevention and frictionless user engagement.
Streamline Payment & Risk Processes
- Enhance payment systems for efficiency, security, and compliance.
- Reduce risk exposure while maintaining a smooth and trusted payment experience for players.
Foster Collaboration & Alignment
- Work cross-functionally with the likes of Product, Marketing, and Development, teams to ensure operational strategies support broader business goals.
- Champion a data-driven approach, leveraging insights to improve processes and decision-making.
Develop & Empower a High-Performing Team
- Recruit, mentor, and retain top talent, building a culture of excellence and accountability.
- Support team leads in achieving KPIs and OKRs, ensuring alignment with company objectives.
What You’ll Bring:
Proven Leadership & Hands-On Management
- A strong background in iGaming risk, payments, and KYC operations with a track record of success.
- Experience leading multicultural, remote teams, fostering an inclusive, high-performance culture.
Operational Expertise
- In-depth knowledge of customer support and player management.
- A proactive mindset with a knack for streamlining processes and driving operational excellence.
Analytical & Data-Driven Approach
- Strong ability to interpret complex data, uncover trends, and make informed, strategic decisions.
Exceptional Communication & Collaboration Skills
- Ability to build trust across teams, aligning stakeholders towards common objectives.
- A natural problem-solver who thrives in fast-paced, dynamic environments.
If you’re eager to drive innovation, optimise operations, and make a tangible impact in an exciting and fast-evolving industry, we’d love to hear from you!
Top Skills
What We Do
Patrianna is a super fast-growing product development company headquartered in Gibraltar with colleagues around the world.
We are looking for exceptional, smart talent striving to be number one. Motivated and capable of scaling up business functions at pace through domain expertise and a desire to continuously improve.
