FCP Euro is seeking a Head of Reverse Logistics that will set the strategy as well as lead and direct all aspects of reverse logistics policies, processes, metrics and performance, ensuring the efficient management of the end to end reverse logistics processes from initial customer touch point to ultimate product disposition. This role is pivotal in driving process excellence, cost efficiency, and customer satisfaction while supporting sustainability initiatives. The ideal candidate is a strategic thinker with a strong operational background, excellent leadership skills, and a proven track record in logistics and supply chain management, specifically reverse logistics. As our reverse logistics program is a key component of our value proposition, this leader will have the opportunity to drive strategy and improvements that will not only impact the profitability of the organization but will also help shape how customers interact with us on an ongoing basis.
FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.
Responsibilities and Duties
Strategic Leadership:
- Develop and execute a comprehensive reverse logistics strategy aligned with the company’s operational and sustainability goals including but not limited to reverse logistics network footprint, enhancement of customer touchpoints throughout the return process as well as policy and procedure development and deployment.
- Develop and implement network-wide SOPs for reverse logistics; identifying synergies or differences within each location
- Establish KPIs to measure and enhance the efficiency, cost-effectiveness, and quality of the reverse logistics process, policies and procedures.This should include defining returns rate, scrap rate and process cycle times.
- Assess current scrap and disposition policies to identify opportunities to monetize waste
- Review current SLOB, identify opportunities to monetize aging inventory.
Operational Excellence:
- Develop optimized end-to-end processes for the flow of information, product and people touch points for reverse logistics. Partner with distribution center management to ensure the right work lives with the right teams as well as driving optimization of workflows.
- Establish accurate tracking of product and data flow throughout the reverse logistics process. Create tools to quickly identify exceptions and bottlenecks.
- Ensure we have proper processes in place to dispose of or disposition all returns including fluids and additives.
Customer Experience:
- Collaborate with customer service teams to enhance the returns experience and reduce friction for customers. Develop solutions for optimizing customer touch points as well as improving turn around times.
- Analyze trends in customer returns, develop a process to report on these trends and partner cross functionally to drive corrective action as needed.
- Monitor customer satisfaction metrics related to reverse logistics, quantify areas of opportunity and build solutions to address and improve the customer experience.
Cross-Functional Collaboration:
- Work closely with supply chain planning, vendor relations, distribution, and finance teams to align reverse logistics processes with broader company operations.
- Collaborate with technology teams and customer service teams to identify opportunities for interface design improvements that improve reverse logistics product flow visibility as well as improving the customer experience.
- Partner with volume based areas to ensure reverse logistics related processes are being followed and KPIs are met, while working collaboratively to identify areas for improvement.
Team Leadership/Mentorship:
- Lead and drive results across functions that are adjacent to reverse logistics
- Foster a culture of accountability, innovation, and continuous improvement
Key Performance Indicators for Success (KPIs):
- Reduction in return processing times
- Cost savings in reverse logistics operations
- Improved customer experience post purchase
- Reduction in scrap rate
Qualifications and Skills
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- 8+ years of experience in logistics, supply chain, program management or related fields, with at least 4 years in a leadership role.
- Proven track record of managing reverse logistics strategy and operations at scale.
- Strong understanding of reverse logistics processes, reverse logistics economics, ERP systems, inventory management.
- Analytical mindset with the ability to use data to drive decisions and improvements.
- Excellent leadership and team-building skills.
- Effective communication and collaboration abilities across all organizational levels.
- Certifications (Preferred):
- APICS Certified Supply Chain Professional (CSCP)
- Lean Six Sigma Certification
Compensation
- This is an exempt role with a base salary of $125,000 - $150,000 depending on experience, with a total compensation opportunity of $140,000 to $175,000 annually.
FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.
No phone calls or agency referrals, please.
What We Do
FCP Euro was established by Harry & Kathy Bauer in 1986 as a small brick and mortar auto parts store in Groton, CT. Transitioned to an online store in 2001 by their son Nick Bauer & friend Scott Drozd, we have grown to become a leading eCommerce provider of Genuine, Aftermarket, OEM, and Performance parts for European cars. Throughout our journey the company’s values have remained the same: sell only the highest quality replacement parts, provide unparalleled customer service, and offer the do it yourself enthusiast technical support to help fix and maintain their vehicles.
Today, FCP Euro has grown to over $100 million in annual sales funded through the continuous reinvestments of its profits. On our website, we maintain a sharp focus on high-quality parts of all quality tiers. We’ve committed ourselves to building a culture of service, quality, and continuous improvement - because we know that if our employees care deeply about our products, it will be reflected in what our customers receive. In Milford, CT, our total of 100,000 square feet FCP Euro Distribution Center space between two locations stocks over $15 million of inventory and has developed a highly efficient distribution model that has the ability to ship out almost all orders placed within 24 hours.
Everything sold by FCP Euro is backed by an industry-leading comprehensive, Lifetime Replacement Guarantee - including wear and tear items like wiper blades, brake pads, and more. We can do this because we’ve spent over a decade tirelessly cataloging our own products with precise and accurate fitment data, checking quality of every single brand line and part, and constant development by our products team.
