About Decagon:
Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.
We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
About the Role:
The Head of Revenue Operations is the strategic architect of Decagon’s revenue engine, serving as the critical nexus between data, strategy, and execution. You will transform raw operational information into a predictive, intelligent system that drives sustainable revenue growth. By bridging sales, marketing, and customer success, you'll create a holistic view of our revenue generation process, identifying opportunities for optimization, efficiency, and strategic acceleration.
What you’ll do:
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Lead the strategic planning for AI solution go-to-market approach
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Design and implement comprehensive revenue performance frameworks
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Implement and optimize AI-enhanced CRM and revenue technology stack
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Integrate marketing, sales, and customer success platforms
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Develop custom reporting workflows with machine learning insights
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Ensure data integrity for complex AI sales cycles
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Support deal desk and pricing strategy
You you’ll bring:
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8+ years RevOps experience in technical or AI-driven sales
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Proven ability to operationalize complex sales processes
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Strong analytical mindset with technical communication skills
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Passion for AI technology and enterprise solution selling
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Advanced Salesforce administration
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Expert in SQL
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Experience with enterprise AI solution go-to-market strategies
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Ability to work out of our San Francisco office 5 days a week
Benefits:
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Competitive base salary plus commission structure
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Medical, dental, and vision benefits
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Take what you need vacation policy
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Daily lunches, dinners and snacks in the office to keep you at your best
Top Skills
What We Do
Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.
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