We're Houst 🏠: A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded worldwide – we’re operating in over 20 cities globally, from Auckland to Lisbon, and there’s a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do.
About the Role:
We’re looking for a Head of Product to shape and elevate our clients and partner experience. This role is all about bringing our product vision to life, creating intuitive tools, and optimising the partner journey to fuel Partnership growth and guest satisfaction. You’ll work closely with Operations, Guest Experience, and Partnership teams, ensuring the product supports high standards in property care, client engagement, and partner success. This is a hands-on, strategic role with plenty of room to make an impact.
What You’ll Be Doing:
- Lead Product Strategy: Define and drive the product roadmap for our Partnerships division, making it seamless, scalable, and partner-friendly
- Enhance Partner Experience: Collaborate with cross-functional teams to ensure our partners have what they need to succeed in property care and guest satisfaction
- Streamline Operations: Identify process improvements and work with teams to implement more efficient solutions that benefit our partners and their guests
- Foster Connection: Keep clients and partners in the loop, ensuring communication is clear, timely, and valuable
- Build for Growth: Use data and feedback to adapt the product, meeting evolving needs and supporting business expansion
What We’re Looking For:
- Calm Under Pressure: You’re unfazed by challenges, handling them head-on and keeping the team aligned
- Exceptional Communicator: Clear, concise, and engaging in both written and verbal communication
- Proactive Problem-Solver: You anticipate needs, find solutions, and keep things moving forward
- Detail-Oriented: You care about the small stuff and see it as key to delivering a great product
- Client and Partner Focused: You’re dedicated to creating value for clients, partners, and guests
🎁 Benefits:
- Enviable company culture – we’ve put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work.
- Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
- Enhanced Parental Leave – Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
- Pension - We provide a pension scheme for all permanent employees, in line with government requirements
- MacBook – For business use
- 33 days paid holiday (including public holidays) – plus an extra day off on your birthday (because who wants to work on their birthday
At Houst, we embrace diversity and inclusion as fundamental pillars of our workplace culture. We believe that a diverse team fosters creativity, innovation, and success. We are committed to creating an inclusive environment where everyone feels valued and has equal opportunities to contribute and succeed.
What We Do
Hosting. It's what we do. Professionally managed flexible lettings. You open your doors, we open up opportunity.
