Responsible for identifying, assessing, and mitigating risks associated with the organisation's operations and ensuring vendors remain accountable for maintaining high standards. Influences operational strategy and plays a critical role in strengthening our resilience.
Operational risk:
- Develop and implement an operational risk management and control framework.
- Identify, assess, and monitor prospective and materialised operational risks across the UK Personal Investor platform. Report on risk insights and trends.
- Develop and drive implementation of risk mitigation strategies and controls.
- Collaborate with Oversight teams to ensure effective risk management practices and controls are in place.
- Provide training and awareness programs on operational risk management.
- Lead and coordinate Operational Risk input into RCSAs and ICARAs.
Third party risk:
- Manage relationships with operational third-party vendors.
- Maintain strong internal control frameworks for vendor performance, cost management, risk assessments, and service governance.
- Partner with internal stakeholders to ensure vendor service arrangements meet regulatory and enterprise standards.
- Prepare documentation of operational models for regulators and independent auditors.
- Lead development, implementation, and maintenance of vendor performance dashboards, management reports and executive summaries.
- Coordinate and support the development and execution of Third-Party assessments. Build strong working relationships with key internal and external stakeholders. Identify, propose, and deliver resolutions for gaps.
Operational Resilience:
- Develop and implement strategies to enhance the business’s operational resilience.
- Identify critical business services and processes and assess their vulnerability to disruptions.
- Work with IT and other departments to ensure robust workarounds are in place.
- Monitor and report on operational resilience metrics and performance.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Top Skills
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests.
Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind.
Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets.
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