Head of Infrastructure

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

The Head of Infrastructure, BT at LiveRamp is a critical leadership role responsible for the strategy, execution, and operational excellence of all corporate technology infrastructure. This encompasses a broad range of areas, from end-user devices and network infrastructure to identity management, client services, and IT Service Management (ITSM). This role requires a hands-on technologist with a proven track record of leading and scaling infrastructure teams in a fast-paced, dynamic environment. The ideal candidate will possess deep technical expertise, exceptional leadership skills, a strong collaborative mindset, and a focus on operational efficiency, as this role requires close partnership with our Security organization and other key stakeholders.

You Will:

Responsibilities:

• Leadership & Strategy: Develop and execute a comprehensive infrastructure strategy aligned with LiveRamp's business goals. Lead, mentor, and grow a high-performing infrastructure team. Foster a culture of innovation, collaboration, continuous improvement, and operational excellence.

• Infrastructure Management: Oversee the design, implementation, and maintenance of all corporate technology infrastructure, including network infrastructure (LAN/WAN, Wi-Fi), server infrastructure (on-premise and cloud), endpoint devices (laptops, mobile devices), collaboration tools, and identity and access management (IAM) systems.

• Client Services: Lead the client services team and ensure the delivery of exceptional technical support and service to internal users. Continuously improve service levels and user satisfaction.

• ITSM & Operations: Implement and manage an effective ITSM framework (e.g., ITIL) to ensure consistent service delivery, incident management, problem management, change management, and request fulfillment. Focus on optimizing infrastructure operations for performance, availability, and scalability. Drive automation and self-service initiatives.

• Security Partnership: Work closely with the Security organization to ensure the security and integrity of all infrastructure systems. Collaborate on security initiatives, vulnerability management, and incident response.

• Vendor Management: Manage relationships with key technology vendors, negotiate contracts, and ensure service level agreements are met.

• Budget Management: Develop and manage the infrastructure budget, ensuring cost-effectiveness and efficient resource allocation.

• Innovation & Technology: Stay abreast of emerging technologies and trends, and evaluate their potential impact on LiveRamp's infrastructure. Champion the adoption of new technologies to improve efficiency, security, and scalability.

• Operational Excellence: Establish and maintain key performance indicators (KPIs) to monitor infrastructure performance, availability, and service levels. Implement proactive monitoring and alerting systems to prevent outages and ensure business continuity. Focus on continuous improvement of operational processes.

• Hands-on Contribution: While a leadership role, this position requires a hands-on approach, particularly for critical issues and strategic initiatives.

About You: 

• 15+ years of experience in IT infrastructure management, with at least 5 years in a leadership role at a similar company.  

• Deep technical expertise across a broad range of infrastructure technologies, including networking, servers, storage, virtualization, cloud computing (GCP preferred), endpoint management, and identity management.

• Proven experience in leading and scaling infrastructure teams with a strong focus on operational efficiency.

• Strong understanding of security best practices and compliance requirements.

• Experience implementing and managing ITSM frameworks (e.g., ITIL).

• Excellent communication, interpersonal, and presentation skills.

• Ability to work effectively in a fast-paced, dynamic environment.  

• Strong problem-solving and analytical skills.

• Experience with client service and support models.  

Preferred Skills:

• Experience in the technology or SaaS industry.

Benefits:

• People: Work with talented, collaborative, and friendly people who love what they do.

• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 

• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.

• Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.  Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.

• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.  Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)

• RampRemote: A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located

• Location: work in the heart of San Francisco

More about us:

LiveRampers are empowered to live our values of committing to shared goals and operational excellence. Connecting LiveRampers to new ideas and to one another is one of our guiding principles—one that informs how we hire, train, and grow our global teams across nine countries and four continents. By continually building inclusive, high belonging teams, LiveRampers can deliver exceptional work, champion innovative ideas, and be their best selves. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

The approximate annual base compensation range is $234,000 to $275,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. 

California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.