Head of Infrastructure Engineering and Technical Operations

Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.   

Conviva is seeking a Head of Infrastructure Engineering and Technical Operations to lead our hybrid cloud infrastructure and ensure the reliable, secure, and scalable delivery of our technology services. The ideal candidate will be a strong technical leader with a strong engineering background and discipline, a passion for cloud and on-premises infrastructure and a proven track record of building and scaling high-performing operations and DevOps teams.  

What Success Will Look Like: 

• Strategic Leadership: Develop and execute a comprehensive strategy for hybrid cloud infrastructure, covering both public cloud and on-premises data centers, aligned with business objectives.  

• Engineering Leadership & Team Development: Build and lead a team of DevOps, Systems and Networking engineers fostering a collaborative culture focused on scalable, secure, and resilient engineering solutions. 

• Platform Unification & CI/CD Integration: Spearhead initiatives to unify cloud, CI/CD, and operational platforms to enhance deployment agility and system reliability across the organization.  

• Operational Excellence & SRE Practices: Establish and drive Site Reliability Engineering (SRE) principles, including incident management, change management, and continuous improvement, to ensure platform stability and swift resolution of production issues. 

• Collaboration & Stakeholder Engagement: Partner with development, product, and customer support teams to ensure platform capabilities meet internal and external stakeholder needs and communicate effectively on operational priorities and incident response.  

• Cost Management & Optimization: Lead efforts to optimize operational costs, manage vendor relationships, and ensure efficient allocation of the hybrid cloud budget.  
• Innovation & Industry Insight: Remain current with new technologies and industry trends to continuously refine the hybrid cloud roadmap and position the company for long-term success.  

Who You Are & What You've Done: 

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. 

• 10+ years of experience in hybrid cloud or related fields, with at least 5 years in a leadership role overseeing DevOps, SRE, or infrastructure teams.  

• Strong engineering background, including experience in software development and leading technical teams in cloud and hybrid cloud environments.  

• Extensive knowledge of cloud infrastructure and hybrid cloud architecture, with expertise in both on-prem and cloud-based solutions (AWS, Azure, Google Cloud), as well as containerization technologies like Docker and Kubernetes.  

• Proficient in automation frameworks (e.g., Ansible, Terraform, Chef) and experienced with data center management, scaling and high-volume data processing.  

• Demonstrated technical depth in modern data storage, edge computing, and large-scale traffic ingestion.  

• A strong passion for observability, performance monitoring, and system reliability, with a strong commitment to implementing robust monitoring and alerting practices.  

• Strategic thinker with excellent problem-solving, analytical, and collaboration skills, able to work effectively with cross-functional teams and external stakeholders.  

• Experience managing budgets, vendor relationships, and cost optimization initiatives across cloud and on-prem infrastructure.  
• Intellectual curiosity and a proactive approach to staying current with emerging technologies and industry trends, with previous experience in early-stage startups a plus.  

The expected salary range for this full-time position is $275,000 - $350,000 + equity + benefits. Compensation and the specific job level are determined by various factors, including your qualifications, experience, and relevant education or training. 

*The pay range may be adjusted based on various factors, such as the individual's previous experience and the level at which they are hired. 

*The final job level will be determined based on the individual's prior experience and skill set.

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!