Head of Identity and Access Management Operations

End Date

Monday 21 April 2025

Salary Range

£124,653 - £146,650

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

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Job Description

JOB TITLE: Head of Identity & Access Management Operations

SALARY: From £125,000 dependent on experience and location

LOCATION(S): This position is based in Edinburgh, Leeds, Manchester, Bristol or London, and will involve periodic travel between these locations.

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our office location.

About this opportunity

As the Head of Identity and Access Management Operations, you’ll have overall ownership for the identity and access management (IAM) strategy and its implementation. You’ll support both the Chief Security Office (CSO) and the wider Group through the delivery, support, and maintenance of comprehensive IAM solutions.

Your responsibilities include:

• Providing direction and vision to the IAM operations team, ensuring they prioritize the right tasks to deliver value to customers and stakeholders. Your direction will be based on a deep understanding of the latest trends and innovations in IAM.

• Ensuring all team members understand their roles and how they contribute to customer value through secure IAM delivery.

• Maintaining a skilled team with the knowledge and capacity to deliver IAM services 24x7 with ITIL best practice.

• Being accountable for performance against key results, including cost of ownership, contributions to key outcomes, simplification, and customer satisfaction.

• Managing risks associated with IAM operations, working with senior engineers to ensure alignment with strategy and industry best practices.

• Setting the culture for the IAM operations team, fostering collaboration, innovation, and ownership of outcomes.

Why Lloyds Banking Group

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data, and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too!

What you’ll need

• IAM Operations Management: Leading improvements in IAM processes and delivery using new methodologies, techniques, and tools. Shaping the direction for cross-functional teams to deliver secure IAM solutions.

• Customer Centricity: Promoting the value of secure customer outcomes with the team and peers, ensuring work efforts achieve these goals.

• Operations Ownership: Taking ownership of IAM operations supported by multiple teams. Delivering secure operational changes and ensuring the success of IAM initiatives.

• Leadership & Culture: Applying experience in cultural change initiatives to support various agendas in the organization. Understanding the barriers to changing culture and the importance of leadership consensus.

• Values & Behaviours: Being future-focused by conceptualizing and articulating a customer-centric desired end state that aligns with our Group Strategy. Inspiring others through personal integrity and collaboration, demonstrating an inclusive approach.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares.

• Benefits you can adapt to your lifestyle, such as discounted shopping.

• Generous holiday allowance, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.