Life at Plume
At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.
We now deliver services to over 50 million locations globally and have managed over 2.5 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Communications Service Providers (CSPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.
With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.
Summary
As the Head of Design, you will be critical in defining and executing our mobile and web applications, user experience, and visual design strategy. You will lead and scale a team of designers, establish design excellence, and drive innovation while collaborating closely with executives, product managers, and engineering teams to align design initiatives with our business objectives and user needs.
Responsibilities
- Build, mentor, and inspire a world-class UX/UI design team, fostering innovation and professional growth.
- Define and drive the overarching UX/UI vision, strategy, design principles, and guidelines, ensuring alignment with business goals and user expectations.
- Partner with executive leadership to influence product roadmaps and long-term strategic planning.
- Collaborate with product managers, engineers, and business stakeholders to align design initiatives with business objectives and user needs.
- Oversee the end-to-end design process, ensuring high-quality, user-centered design solutions at scale.
- Drive research-led design decisions by leveraging user insights, usability testing, and data analytics.
- Establish and maintain a scalable design system and visual identity across all mobile and web platforms.
- Advocate for user experience and design thinking at the executive level, influencing key product and business decisions.
- Stay ahead of industry trends, emerging technologies, and best practices to maintain a competitive edge in mobile and web UX/UI design.
Qualifications
- 10+ years of experience in UX/UI design, with at least 5 years in a leadership role.
- Proven experience designing and launching consumer mobile applications for iOS and Android, web/eCommerce, and enterprise web desktop solutions.
- Strong portfolio showcasing user-centered design, interaction design, and visual
design expertise. - Proven expertise in design and research process and strategy.
- Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, and prototyping tools.
- Solid understanding of mobile design patterns, accessibility, and platform guidelines (iOS/Android).
- Experience in conducting user research, A/B testing, and data-driven decision-making.
- Exceptional communication, leadership, and stakeholder management skills.
- Ability to balance strategic thinking with hands-on design execution when needed.
- Product domain experience in one of the following areas is preferred: residential internal, consumer IOT, or smart home.
- Bachelor’s or Master’s in Design, Human-Computer Interaction (HCI), or a related field (preferred).
***Priority given to local candidates.***
Total Compensation package would include: anticipated compensation range of $205,000.00 - $241,000.00 + bonus + equity + benefits. Benefits include: a 401k plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks. For more details please see: https://www.plume.com/careers
An employee’s base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting.
About Plume
As the creator of the only open, hardware-independent, cloud-controlled experience platform for CSPs and their subscribers, Plume partners with over 350 CSP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM.
Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows CSPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.
Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone.
Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.
Top Skills
What We Do
The world’s first SaaS experience platform for Communications Service Providers.
At Plume, we believe that technology isn't about moving faster. It's about making moments better. Which is why we've brought relentless focus to understanding the digital lifestyles people want to live, the spaces where they play out, and innovating ways to make digital experiences blossom. As the only open and hardware-independent solution, Plume enables the rapid delivery of new services for connected homes, small business, and beyond at massive scale. For residential subscribers, Plume delivers self-optimizing WiFi, cyber-security, access controls, and more. Our purpose-built suite of smart services turns small business networks into fully connected, business intelligence platforms. And Service Providers get robust back-end applications for unprecedented visibility and support.
Our goal is simple: to keep you in the flow with any experiences you turn on. And to help you fill the spaces that matter to you with all kinds of wonderful.
With a bias for action and love for breaking molds, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We constantly challenge ourselves to think in ways that other companies don't, and work to do what should be done (rather than what can). It’s how we've assembled a team of world-class engineers, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.
We believe that the core competitive advantage in the over-the-top era resides in the ability to create new services at high cadence, deploy them at massive scale, and to orchestrate through a common data set. Our flexible, cloud-controlled platform paired with an open-source software stack decouples service creation and delivery from dependence on proprietary hardware.
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