Deposit Operations aids in the bank’s overarching mission by ensuring that we can extract the greatest value from the bank’s core and payments systems in an efficient, sustainable and sound manner. The Head of Deposit operations leads the bank’s process automation efforts to reduce processing time and improve adoption of emerging functions of the core.
ESSENTIAL FUNCTIONS
- Oversee key operations functions including payments systems administration, core systems control, deposit quality assurance, control and remediation, and general deposit system administration.
- Oversee digital payment channels such as ACH, Wires, FED NOW and others to ensure that all payments (and any subsequent disputes) are processed in a compliant manner- and that inherent risks are properly mitigated.
- Ensure that the bank’s core and related systems are configured in line with business requirements, ensures that accounts are properly set up within these parameters and that peripheral systems are properly interfacing with the core.
- Maintain an active working knowledge of new and emerging core features that help in the furtherance of the bank’s mission, push for internal adoption of emerging solutions and push on vendors to develop their solutions to deliver on business line requirements.
- Oversee quality control functions- validating that account openings, closings and transactions are processed within the bank’s defined processes and will take action to remedy inconsistencies.
- Serve as the bank’s Core System (FIS) contact; head up monthly meetings with FIS customer service rep, negotiate system purchases and upgrades, approve all projects, manage FIS bulletins, escalation point for any critical FIS issues, attend user group meetings
- Manage operational policies, procedures and controls
- Maintain bank disclosures and forms
- Department and FIS budget management
- Serve as the lead for operational audits and subject matter expert in other department audits such as IT
- Management reporting, metrics
- Operations BCP management
- Backup Team Leads
- Perform any other duties as requested
JOB QUALIFICATIONS
- Minimum of ten years’ operational experience
- Solid background in bank operations, including retail, back office, cash management and fraud
- Excellent communication skills, knowledge of word and excel applications
- College degree preferred and/or similar work experience within the banking industry
Top Skills
What We Do
Since 1960, Northern Bank has been the banking partner of choice for businesses and consumers throughout New England. We take an entrepreneurial, commonsense approach to providing a complete line of banking solutions. We are deeply invested in the communities we serve and passionately committed to helping you, our customers, grow. Thanks to the unwavering dedication of our team and the loyalty of our customers, we have been named the #1 performing Community Bank in New England for seven straight years and #1 in the United States in 2015.
Northern Bank provides businesses and individuals with deposit and cash management services, commercial and franchise financing, residential mortgages, and wealth management services. We currently operate 12 branches in the Greater Boston market. For more information, contact us at 800-273-6908 or visit www.nbtc.com. Member FDIC | Equal Housing Lender.
http://facebook.com/northernbankma
http://twitter.com/northernbankma
Social Media Guidelines: https://www.nbtc.com/customer-service/FAQs/what-are-our-social-media-guidelines-610