About THG
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
About THG Studios
We are a highly ambitious, multiple award winning and fast-growing Creative and Production Agency. We are proud of what we have achieved, and we are a trusted creative and content partner of global aspirational brands such as Disney, Sky, Nestle and many more. We offer a combination of Creative, Production, Strategy services and complete end to end Project Management and Account Management which our clients rely on to deliver exceptional outputs.
About The Role
We are seeking a strategic and results-driven Head of Delivery to lead and manage the daily output of the studio functions.
This leadership role is accountable for managing studio functions, ensuring productivity, efficiency, quality of output, and performance-driven production, while leveraging data-driven insights for continuous improvement.
Main Duties & Responsibilities
- Strategic Leadership: Develop and implement strategic plans to optimise productivity, efficiency, and quality across studio departments, using data-driven insights to inform decision-making.
- Team Management: Lead and inspire a diverse team fostering a culture of accountability, collaboration, and excellence.
- Operational Oversight: Manage the daily functional operations, from pre-production through post and delivery of assets. Ensuring deadlines are met, daily shot targets are hit, and quality standards are achieved.
- Client Experience and satisfaction: Ensure assets produced meet client briefs, and creative standards, fostering strong client relationships and experience.
- Functional Standards and KPIs: Oversee professional execution of studio functions, ensuring smooth operation and timely delivery to agreed standards, maintaining consistency and quality across all projects. Teams will be measured against a set of operational KPIs.
- Quality Assurance and Quality Control: Implement and maintain robust QA/QC processes in your functions, to uphold high standards of output, conducting regular reviews and audits.
- Data and Performance Analysis: Utilise data and performance metrics to drive production efficiency, optimise resource, and identify areas for improvement.
- Innovation Leadership: Working with the Innovation team, drive innovation initiatives to accelerate production, explore new techniques and tools, and evolve processes to enhance efficiency and creativity.
- Operational Excellence: Drive operational excellence and best practice, ensuring high productivity and adherence to company values and initiatives.
- Reporting: Generate and present regular reports on production metrics, performance against SLAs, and key insights to senior management.
- Role Model and Mentorship: Serve as a role model for the team, embodying company values and supporting the rollout of operational and strategic initiatives.
Our Benefits
- Competitive Salary
- Company Pension Scheme – Matching up to 4%
- 25 Days Annual Leave plus Bank Holidays plus Birthday Leave
- Enhanced Maternity and Paternity Policy
- Enhanced Compassionate Leave
- Cycle to Work Scheme, Tech Scheme & More…
- Access to On-Site Doctor, Physio, Gym and Shop
- Commitment to Continued Learning and Development Through our Bespoke L&D Offering
- Exclusive Discounts off THG Brands
- Many More...
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
What We Do
THG (www.thg.com) is a vertically integrated, digital-first consumer brands group, retailing its own brands predominantly in beauty and nutrition, plus third-party brands, via its proprietary, end-to-end, e-commerce technology, infrastructure and brand-building platform (THG Ingenuity) to an online and global customer base.
