Head of Controls Strategy and Optimisation

End Date

Monday 12 May 2025

Salary Range

£114,810 - £135,070

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

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Job Description

Job title: Head of Controls Strategy and Optimisation

Location: Edinburgh, Bristol or Leeds

Salary: circa £135,000 DOE

Hours: Full time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our above offices.

About this opportunity:

Insurance, Pensions & Investments (IP&I) is passionate about redefining the Insurance and Pensions market through crafting new digital and market leading propositions focused on delivering amazing experiences for our customers. Our business needs to change and grow at pace to ensure we remain relevant today and tomorrow in an increasingly driven, volatile and digitally led environment.

In this role you'll be at the heart of supporting IP&I’s transformation; where you’ll lead a team of experts with a changing purpose and role and influence our partners across the Group. You’ll shape new ways of working; help us to grow at scale quickly and safely with a commercial attitude; and truly transform the way we approach Controls management in LBG.

You'll have the opportunity to drive a proactive and predictive control focussed culture across the end-to-end IP&I business, leading through collaboration and experimentation with data and insights, By using data, MI, automation, and AI, you'll drive strong customer, regulatory, and business strategic outcomes.

What you’ll be doing:

• Team Building: Create a high-performing, innovative, customer-first team that partners with platforms and business across core sites, including offshore.
• Control Environment: Design, implement, and enhance a fully automated, sustainable, and scalable control environment to meet strategic and regulatory objectives.
• Customer Experience: Support the business in achieving a leading end-to-end customer experience by influencing, innovating, and inspiring change at pace.
• Risk Management: Develop effective, ongoing risk-based, data-led control testing and monitoring with risk specialist teams, Audit, and external regulators.
• Cost Management: Lead the cost of control, enabling leadership to prioritise strategic control optimisation and automation investment.
• Continuous Improvement: Own the mapping, innovation, and continuous improvement of key risks and controls across business processes and customer lifecycle outcomes.

Why Lloyds Banking Group:

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 28 million customers. We’re growing with purpose. Join us on our journey and you will too!

What you’ll need:

• Leadership and a solution focused: proven track record of building, leading and inspiring an engaged, diverse, solution focused and high performing team both on and offshore.
• Influence and commercial approach: experience of building automated controls which are sustainable and scalable, mitigate challenges and drive good customer outcomes.
• Risk and Control Management: Strong risk management, control by design, governance and regulatory knowledge, either within LBG or gained externally.
• Innovation/Transformation: experience of transforming and changing businesses sustainably, with a particular focus on using data to provide insights, leverage technologies, process reengineering, innovation and cost of control.
• People management: excellent interpersonal and presentational skills. This also includes the ability to work across different Group functions to ensure IP&I is represented.
• Knowledge of Insurance, Pensions & Investments: previous experience and knowledge of insurance, investments, pensions and the technology landscape will provide a strong foundation for the role and support delivering solutions and stakeholder engagement.
• Agility and growth mindset; proactively identify and resolve challenges and lead ad hoc control focused initiatives which support the growth of the business, including targeted testing. Be comfortable shaping solutions and dealing with ambiguity as you develop what good looks like.

About working for us:

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We’re proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know!

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.