Head, Client Relationships, National & Desjardins

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
 

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.

Reporting to the Chief Client Officer, the Head, Client Relationships will be responsible for driving sales growth and building strong relationships with a portfolio of Interac's FI clients.

You’ll be responsible for:

• Developing and nurturing strong relationships with key decision-makers and stakeholders within financial institutions.

• Acting as the primary point of contact and trusted advisor, understanding financial institutions needs and aligning our solutions to add value to the Interac network.

• Developing and maintaining a strong network within the financial industry, attending industry events, conferences, and meetings to establish the company's presence and identify potential partnerships.

• Managing and maintaining client accounts within the CRM system, ensuring accurate tracking of client engagement, action items and updates.

• Staying informed about industry trends, tech advancements, regulations, and competitive landscape to identify opportunities and threats, and provide strategic recommendations to existing and potential customers.

• Reviewing clients use of purchase products and customer support requests to identify opportunities for future sales and tailoring client experience.

• Creating and executing strategic account plans that outline goals, opportunities, and growth strategies for each financial institution client. Working with the relationship manager to shepherd plan into action.

• Continuously identifying new avenues for collaboration and revenue generation across Interac suite of products.

• Collaborating with cross-functional teams to tailor and deliver innovative financial technology solutions that address clients' challenges and drive business outcomes.

• Maintaining a deep understanding of Interac's product suite to ensure client satisfaction with current products.

• Helping relationship managers identify additional appropriate products for Interac's FI partners while increasing volume for current products.

• Driving revenue generation and supporting FI relationship managers in achieving their sales targets.

• Identifying complimentary products to produce product bundle options and cross-sell/up-sell opportunities.

• Working to review accounts with team to measure sales targets, actuals, and forecasts informing additional actions needed or opportunities for collaboration with product or platform teams.

• Working to encourage contract renewals through adherence of SLA, and active client management.

• Leading, mentoring, and motivating a high-performing team of client relationship managers, ensuring alignment with company goals, fostering professional growth, and enhancing collaboration.

• Providing regular reports on client engagement, revenue growth, market trends, and competitive insights to the executive leadership.

• Fostering an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.

You bring:

• Extensive strategic client management and people management experience.

• Eligibility to work for Interac Corp. in Canada in a Full Time Capacity.

• Bilingualism in English & French.

• Knowledge of the payment / fintech industry.

• Effective engagement skills to build beneficial partnerships and productive teams, maintain courteous and respectful business relationships and work cooperatively with all partners and teams.

• Strong communication skills and the ability to communicate directly with technical and sales groups at all levels, being conversant in technical and business issues.

• A balance of autonomy and alignment in order to allow cross-functional teams to own outcomes.

• Proven track record of successfully leading sales teams in the tech industry.

• Familiarity with the Canadian banking landscape.

• Comprehensive understanding of B2B sales.