Head of Agency
GradGuard is a leader in helping schools educate and protect students from the risks of college life. As the #1 provider of college tuition and renters insurance, GradGuard has served 1.7 million students across 1,900+ institutions.
Our national technology platform integrates innovative insurance protections into the enrollment processes of over 600 institutions, helping schools increase college completion rates and reduce financial losses. GradGuard supports College Life Protected, a social purpose entity promoting research and best practices for stronger campus communities. Recognized as a Top 100 Financial Technology Company of 2024, a RISE Internship Award winner, and a Phoenix Business Journal Best Places to Work, GradGuard is committed to innovation and supporting students and families.
We are seeking a Head of Agency – a dynamic leader to shape our claims operations. This role, based in our Phoenix office, requires an experienced leader to set clear expectations and lead by example.
Key Challenges:
- Oversee claims management to exceed expectations and reflect our service commitment.
- Design strategies to boost member lifetime value through cross-selling.
- Foster a culture of high-quality, empathetic customer service within the team.
- Automate processes and explore innovative tools to drive efficiency and satisfaction.
- Delight insureds throughout their experience, including claims processing.
- Handle customer concerns and complaints effectively.
- Education direct reports on applying insurance policies to unique situations.
Qualifications:
- Extensive experience in the insurance sector, leading customer relationship and claims teams.
- Data-driven with experience in strategic marketing initiatives.
- Experience managing insurance claim handlers, preferably in property and casualty insurance.
- Knowledge of insurance sales and claims handling regulations and best practices.
- Exceptional communication and interpersonal skills.
- Proficiency with CRM, marketing automation, and claims management systems.
- Data-driven and experienced with strategic marketing initiatives.
- Managing teams of insurance claim handlers, preferably on property and casualty insurance products.
Preferred Skills and Certifications:
- Licensed insurance producer or adjuster.
- Experience with Accident and Health Claims, fraud detection, and mitigation.
Benefits:
- Competitive salary.
- Comprehensive health, dental, and vision insurance (100% employee premiums paid, 75% family premiums paid).
- Lifestyle spending account ($400 reimbursement for wellness activities).
- 401(K) with 5% company matching (100% vested).
- Student loan and education assistance (after one year).
- Unlimited PTO (after 90 days), 12 paid holidays, and paid parental leave.
GradGuard’s pioneering tuition and renters insurance programs protect more than 300,000 active customers, making the business the largest provider of P&C insurance to college students nationwide. GradGuard’s innovative protections are embedded within the enrollment processes of the largest and most prestigious universities in the United States, ensuring their students have access to the most relevant and affordable protections for what is often the second-largest investment in family’s lives.
Since 2009, GradGuard has protected more than 1.7 million students at more than 1,900 unique institutions, making it an authority on protecting students and their families from the modern risks of college life.
We provide exceptional service and support, making it possible for more students and families to affordably protect their higher education investment. We prioritize personalization and innovation to enhance member experiences.
Our Core Values:
- Make it happen by turning challenges into opportunities.
- Do the right thing even when it’s difficult.
- Demand excellence from yourself and others.
- Learn for life and stay curious.
- Enjoy the journey, not just the results.
GradGuard is an equal opportunity employer committed to creating an inclusive environment.
Top Skills
What We Do
GradGuard is the authority on helping schools educate and protect students from the risks of college life.
As the #1 provider of college tuition and renters insurance, GradGuard’s pioneering protections have served more than 1.7 million students at more than 1,900 unique institutions.
GradGuard's national technology platform embeds its innovative insurance protections within the enrollment processes of more than 600 institutions in the United States, helping schools increase college completion and reduce the cost of college by covering preventable financial losses
