GSOC Operator

Summary

We are looking for two Global Security Operations Center (GSOC) Operators for Sony Pictures Entertainment (SPE) located in Culver City, CA.

As part of the Security, Safety, & Sustainability team, the Global Security Operations Center (GSOC) Operator is responsible for providing essential service support for all safety, security, and crises impacting Sony Pictures Entertainment (SPE) facilities, productions, special events, travelers, and personnel on a global scale. Working in a fast-paced and innovative fusion center, Operators are required to possess exceptional analytical and incident management skills. GSOC Operators play an integral role in operational security, facility safety, crisis management, content protection, traveler safety, and overall duty of care, using various security systems and monitoring software to detect and triage critical incidents. 

The GSOC Operator is an on-site full-time employee (FTE) role for Sony Pictures Entertainment (SPE). There are two positions available, one for each of the shifts listed below: 

- Day Shift: Thursday - Monday (0600 - 1430)

- Swing Shift: Thursday - Monday (1400 - 2230)

Pay rate is $26 - $29/hr with overtime eligibility. 

Duties and Responsibilities

- Dispatch and coordinate response to incidents that occur on company premises and/or sites of special interest (e.g., productions, events, etc.), using the appropriate communication methods and tools. Incidents may include but are not limited to fires, security incidents, trespassers, duress alarms, or medical emergencies.

- Review, analyze, and escalate, as necessary, intelligence data feeds to help mitigate threats to company property, personnel, and stakeholders. Serve as a key resource for the Global Threat Analysis (GTA) team for both formal and informal requests for research and analytical support related to global events, geopolitical developments, natural disasters, country/city/area situational awareness, and travel safety. 

- Review and escalate abnormal conditions involving company infrastructure and/or environmental health and safety to the company’s decision makers and impacted stakeholders.

- Coordinate emergency response and prepare clear and concise communications to security management and other stakeholders during major incidents. Major incidents include, but are not limited to medical, fire, security, and environmental health and safety events.

- Support tactical open-source monitoring efforts during special events, film premieres, production shoots, press junkets, etc. Take lead on feature film and TV production location tracking, monitoring, and alerting.

- Monitor and operate various technical security systems including access control, video management, alarm monitoring, CAD systems, and mass-notification tools, to detect and facilitate the response to potential security, safety, or medical incidents.

Partner with GTA and Crisis Management on global traveler security/duty of care efforts, to include producing and sending Travel Advisories, identifying upcoming travel, and monitoring high risk travel itineraries. 

- Support social media threat monitoring, to include monitoring stream creation and customizations to specific areas of interest and specific client needs. Identify, monitor, and provide notifications (as appropriate) for planned events which may impact to SPE personnel, business operations, travelers, productions, or events. 

- Assist in developing location risk assessments, talent assessments, crime reports, and incident assessments on a variety of incidents/subjects which may impact the safety and security of SPE personnel, business operations, travelers, productions, physical assets, and intellectual property. 

- Curate and regularly update the global distribution list, location coordinates, and point of contact databases. These resources include but are not limited to Geographic Information System files, real-time proximity-based intelligence, travel management programs, open-source monitoring programs, and other productivity applications. 

- Identify and escalate crises by activating the Incident Management Team when appropriate or when instructed to do so by Leadership. Operators will also research, draft, and deliver situational briefings during the crisis management process. 

Minimum Requirements

- 1-3 years of experience working in a Global Security Operations Center (GSOC), emergency dispatch center, watch center, or similar command center environment.

- Bachelor’s Degree preferred (not required) in Information Technology, International Affairs, Business, Emergency Management, Political Science, Criminal Justice, or related field.

- Ability to communicate effectively with all levels of the company in a high pressure and fast-paced environment.

- Ability to accurately type a minimum of 60 words per minute while entering data or information relayed via radio, phone, or alarm monitoring system into a CAD system.

- Experience providing excellent customer service in a high call volume environment.

- Ability to work in a fast-paced organization; coordinate and manage multiple tasks with limited supervision.

- Ability to work nights, weekends, and holidays as operational needs dictate.

- A Japanese speaker is preferred but not required.