Growth Support Specialist -Local Market Support

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Growth Support Specialist is responsible for collaborating with pursuit leaders, market development teams, and business development professionals to support local market, line of business and industry intentional growth activities.
The Growth Support Specialist is responsible for utilizing firm tools to support growth initiatives, that include but are not limited to intentional growth teams, market-facing sponsorships and events, marketing campaigns, maintenance of customer and prospect data quality, and preparation of brand- and risk-compliant proposals and pursuit deliverables. 
With guidance, the Growth Support Specialist demonstrates the ability to manage the needs of their teams and stakeholders with proficient time management, problem-solving and customer service skills.

1. Coordinates and supports local market, line of business or industry-focused intentional growth strategy.
Supports regular cadence of growth meetings:

• Coordinates growth meeting schedule
• Prepares and distributes agenda and growth documents
• Documents discussion and action items
• Maintains repository of meeting notes and related documents
• Monitor activity and progress with team members between meeting cycles 
• Keeps relevant stakeholders apprised of progress
• Provides comprehensive support for the customer relationship management (CRM) platform to monitor pipeline, document relationship activity and track due dates.
• Performs account, data and various other types of research to support pursuit efforts.
• Provides ad hoc support as needed for CRM requests, pipeline reports, and the development and production of presentations and pursuit documents.
• Proactively manages time and executes responsibilities.

2. Works directly with market developer or pursuit leader to support the successful execution of market-facing seminars, conferences, meetings, and networking events. Responsibilities may include but are not limited to:

• Planning
• Purchase, coordination and delivery of materials needed on site
• AV setup
• Registrations
• Post-event wrap-up
• Coordinate registration and return on investment with various trade and industry groups and local market or industry sponsorships.
• Keeps abreast of systems, tools, and resources that may be beneficial to pursuit teams such as industry and line of business collateral, white papers, and other thought leadership.
• Reviews charges on firm issued purchasing card for accuracy and reconciles in a timely manner.

3. Serves as primary resource for CRM database support within local market and/or industry.

• Supports and encourages the training and adoption of data tools among industry and local market users.
• Provides assistance capturing account, contact, opportunity and activity data in CRM.
• Provides assistance with ad hoc pipeline, industry or market data reports and dashboard coordination requests for industry or local market users.
• Acquires specialized training and is educated on the proper execution of CRM functions and tasks limited to the growth support team.
• Adheres to firm data integrity policies and procedures.

4. Reviews pursuit deliverables to monitor brand and risk compliance and adherence to high document quality standards.

• Has the opportunity to complete proposal training to develop the skills necessary to prepare pursuit documents as capacity allows, leveraging existing templates, text and graphics.

5.Regularly engages, participates and contributes to group discussions and activities within their focus area such as industry, line of business or local market growth teams.
6. Collaborates effectively with Growth Support leaders, team members, other ESS subfunctions, and other internal Firm Client Service (FCS) teams to ensure business needs are met.

7. Other Duties as assigned

Education:

• Associate’s Degree or 2 years of experience in related field 

Technical/Soft Skills

•Demonstrates a working knowledge of tools, resources and technology required with assigned responsibilities
•Some experience with customer relationship management software
•Intermediate Microsoft Office skills
•Ability to communicate with a diverse audience both verbally and in writing
•Ability to learn other platforms (i.e. Microsoft Dynamics)
•Strong grammar and proofreading knowledge
•Effective organization, prioritization and time management skills and attention to detail

Experience

• 1-2 years’ relevant experience in a related field or area
• Demonstrated experience managing multiple projects of low to moderate risk
• Ability to interact with multiple levels of leadership

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

As an Affirmative Action and Equal Opportunity Employer, all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $44,700 - $71,500