Global Trip Consultant

Company Description

Job Title: Global Trip Consultant
Come make the future of experiential world travel with us

What we do 
We connect people with well-planned, wonderful travel experiences.

About Travelstride
Travelstride is an ambitious Venture-funded Seed stage company led by industry & startup veterans that is serving a large, long-term growing opportunity. Our investors include JetBlue Technology Ventures, NFX (top VC for marketplaces), New York Angels, Sand Hill Angels, and the founders of Trulia, Get There, Hipmunk, TripIt, and Google Now.

We are the top US marketplace for tours, private tailor-made vacations, & adventure trips. Our platform hosts more than 60,000 travel experiences across every continent from ~1,500 of the world’s best travel companies and local experts. With over 125,000 trusted reviews, Travelstride enables travelers of all types to explore the world with ease and confidence. And we are expanding into becoming the most useful and engaged online community for the top 10% of passionate travelers.

We are a values and mission driven company. While many say it, we live it daily, and encourage you to review our core values on our site at travelstride.com/careers to see if we are a good mutual fit.

Our PURPOSE
Bring wonder, joy, learning, and connection through better and more frequent travel.

Our MISSION 
Foster a community connecting travelers with wonderful places, people and experiences.

Our MANTRA 
Think big. Start Small. Move fast. 
First, do it. Then do it right. Then do it better.

Our CORE VALUES
Arete, Speed, Grit, Daring, Balance, Growth mindset, Responsibility, Proactive, United, Fun, Resourceful, Trustworthy

Job Description

What you will do
You will report to Travelstride’s Partnerships Director and work closely with multiple other team members from operations and marketing. You will convert Travelstride web users into loyal customers by selling them trips they will love. As Travelstride’s “Consumer Sales Lead”, your primary goal is to sell multi-day travel products directly to travelers, while secondarily you will you will also monitor and respond to all key consumer (traveler) direct engagement channels like Chat, Email, select Social DMs, etc. You will be the primary voice speaking one on one with travelers and fulfilling both a sales and customer service role until we expand the team (shortly!). 

You will master the travel brands and products of our partners and convey the value and benefits of booking through Travelstride. The ideal candidate will also enjoy laying the foundation for this new team, developing standard operating procedures and managing to target metrics, and proactively suggesting improvements to the process and our core product.

Roles & Responsibilities

• Sell multi-day trips to travelers interested in a wide variety of travel destinations.
• Brand ambassador/expert for partner brands, ensure brand & traveler are a fit.
• Share expert knowledge in global destinations, reference/convey expertise on destination highlights worldwide, world geography, culture, historical relevance.
• Advise travelers on the pros and cons of multi-day supplier travel products most suitable to meet their goals and expectations. (e.g. experience, type of travel, group size, dates, etc).
• "Quarterback" communication to ensure traveler and travel partner are aligned, reintroduce customers to a partner brand that is a "Perfect Match". Follow leads.
• Answer phone, chat, & email requests for travel planning to global destinations.
• Manage and categorize leads in an organized, prioritized, consistent manner.
• Help oversee key accounts to ensure travelers and partners are connected and status’ are accurate, up to date, and bookings are reported/captured

Location and Work Hours
Travelstride’s main office is in Austin, Texas. We have team members spanning the globe. This position is flexible. The right candidate can work in the office in Austin or remote. The candidate absolutely must be comfortable with working on a US schedule, and also be willing to take client calls outside of normal working hours.

Expectations
Your success will depend on your ability to carry out responsibilities with expectations met

• Represent Travelstride to customers, be able to match and meet sales targets
• Extremely detail-oriented yet fast worker, while being highly conscientious
• Solid understanding of world geography, and it’s highlights and diverse cultures
• Be comfortable attending weekly/monthly meetings in CST time zone
• Handle stressful situations, willing to accept compensation tied to performance

Compensation 
We’re looking for someone who is driven by the opportunity to succeed through persuasion, passion, and diligence. You should be excited by the upside of a commission-based reward system.

Base Salary: 25-50% of your OTE
Incentive Bonus: Up to USD $10k/mo (commissions + base salary)

Qualifications

All About You

• 2+ years of travel oriented sales experience, selling group tours ideally.
• Fluent in English, with excellent verbal and written communication.
• People say you have a "likable" personality; you communicate clearly, concisely, and effectively, easily building trust and relationships. 
• Have cultural familiarity to interact clearly w/ target source markets - US/UK/AU 
• Passionately curious and well-traveled, an expert in world geography and history, capable of discussing global destinations, including their cultural nuances, unique customs, interesting facts, highlights, and landmarks.
• Flexible schedule to maximize potential for direct traveler engagement/bookings
• Experienced with Google Workspace (Gmail, GDocs, GSheets,GSlides), experience using a CRM (e.g. Hubspot, Salesforce, or the like), is preferred.
• Intrinsically motivated, values team and personal growth; Awesome team player.
• Extremely detail-oriented and well organized - always thorough and on time.
• Quick learner/resourceful and fun spirited

Additional Information

We are looking for someone who…

• Is an extrovert w/ a love for travel, who enjoys sharing that passion with others
• Is not afraid to operate with relative independence in a new venture
• Enthusiastically helps beyond the bounds of their day-to-day role
• Proactively seeks to develop and improve processes
• Embraces challenges, risks, and rewards of a commission-based sales position
• Is known as a cheerful colleague, w/ good sense of humor and positive attitude
• Is energized by the process of engaging with customers and closing sales

Let's do this!

Does this sound like your dream job? 

It’s also an opportunity to advance into a managerial position as the team expands.

If you have a passion for travel, excellent communication skills, and a proven track record of success in sales, then we want to hear from you. We offer a competitive compensation package, including commissions, equity and a flexible work schedule. Join us and help us revolutionize the way travelers find and book their perfect trip. Apply today!

If you believe you’re a fit for this position, please send your CV along with a cover letter, explaining why you’re the perfect candidate to grow with Travelstride.