Global SIMA Manager

Are you a dedicated leader with a passion for both operational excellence and people management? Do you have a proven track record of driving efficiency and effectiveness in a global setting? If so, we have an exciting opportunity for you!
We are seeking a highly motivated and experienced Global SIMA Manager to join our dynamic team in Global IT Support. This role is based in our Bagsværd, Denmark office, and you will be required to work from this location. In this role, you will be responsible for overseeing and optimizing our global operations, ensuring that we deliver exceptional results and continuously improve our processes.
Behind the title
As our Global SIMA Manager, you will take the lead in managing Situation Management operations on a global scale. This role focuses on the operational aspect, while the development part will be handled by the Product Owner (PO). You will work closely with the PO to ensure seamless collaboration between operations and development. In this position, you will need to excel at bridging the demands of SIMA with effective stakeholder management, all while keeping calm in high-intensity situations.
Key responsibilities include:

• People Leadership : People leader for team members based in Denmark, providing guidance, support, and development opportunities to ensure their growth and success.
• Operational Oversight: Oversee the global 24/7 Situation Management (SIMA) function, ensuring operational excellence and stable operations.
• Shift Schedule Management: Manage and maintain the global 24/7 shift schedule, ensuring that all shifts are adequately staffed and that team members are well-coordinated.
• Problem Management: Be operationally responsible and lead the team members working with problem management processes, ensuring that issues are identified and prevented to minimize impact on operations.
• Change Management: Be operationally responsible and lead the team members working with change management processes, ensuring that changes are implemented effectively, with minimal disruption to services.
• Stakeholder Management: Engage in effective stakeholder management, building strong relationships with key stakeholders and ensuring their needs and expectations are met.
• SIMA Communication: Ensure the SIMA team delivers timely and high-quality communications, keeping all relevant parties informed and up to date.
• Agile Collaboration: Collaborate with the Product Owner (PO), providing feedback on areas for improvement and working together to enhance the overall effectiveness of the SIMA function.

Which competencies are we looking for?
We are seeking a candidate with the following competencies:

• Extensive Experience: Over 10 years of experience in a global IT organization, including more than 5 years of leading Major Incident Management functions in large international companies.
• Leadership Skills: At least 5 years of people leadership experience in an international environment, demonstrating the ability to guide and develop diverse teams.
• Agile Expertise: Proven experience working in agile development and operational setups, with a strong understanding of agile methodologies and practices.
• Stakeholder Management: Strong skills in managing stakeholders within global, complex organizations, ensuring effective communication and collaboration.
• High-Intensity Environment: Ability to thrive in high-intensity working environments, particularly during major and critical situations.
• Excellent Communication: Great communication skills, with fluency in both spoken and written English, enabling clear and effective interactions with team members and stakeholders.

About the Team
Global IT Support (GITS) is part of the Digital Data & IT (DD&IT) organization, with employees based worldwide. At DD&IT, we work Agile, and within the GITS Product Area, we have three products and ten teams driving global operations. Our products cover End User Support Experience, Operational Excellence, and Regional IT Services.
By joining DD&IT, you will be part of a global community of over 1,200 skilled IT professionals responsible for IT systems, services, operations, and platforms at Novo Nordisk.
Be part of the Novo Nordisk family
Do you want to support IT solutions that make a difference? Merge your operational skills with our global impact and help us drive digital transformation with a purpose. Learn more about TechLife at Novo Nordisk .
Novo Nordisk is the leading pharmaceutical company within diabetes, located in the Copenhagen area. At Novo Nordisk, we use our skills, dedication, and ambition to help people with diabetes and change their lives. By working with us, you will have the opportunity to contribute to patient care on a global scale. From research and development to manufacturing, marketing, and sales - we are all working to make a difference.
Deadline
16 October 2024
Please note that we are reviewing CVs on an ongoing basis, so we encourage you to apply as soon as possible.
You are encouraged to include a few sentences about why you are applying in your CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. Together, we're life changing.