Global Services Engineer

At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work.

We’re starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven, hardware-agnostic, and have already picked over 15 million goods in production. And did we mention we’re customer-obsessed? Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible?

Dexterity is one of the fastest growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality!

As a Product Operation Engineer you will be responsible for ensuring deployment of all robotic systems can meet the desired internal and customer goals.

What to expect

• Initial assist with deployment and provisioning of robotic systems and assisting in setting up Dexterity Operations of systems on-site
• Test robotic systems in a production setting and document bugs, perform initial RCAs inside Dexterity's ticketing system
• Build and support and escalation playbooks to resolve operational issues, helping internal and offshore teams meet Dexterity SLAs
• Manually intervene and assist robots in the event of unforeseen events / errors at both Dexterity in-house systems and customer sites
• Troubleshoot a range of issues seen in R&D builds and Production units utilizing testing equipment such as multimeters and oscilloscopes, and document information inside ticket system
• Provide remote support on Production units at customer sites
• Assist in creating testing rigs within the Dexterity HQ to help troubleshoot assemblies and provide initial RCAs to suppliers
• Assist in RCAs on Production components that fail and refurbish after RCA is completed
• Mechanical/Electrical/Pneumatic troubleshooting experience of automated systems, including control circuits.
• Comprehension in system troubleshooting, Linux/UNIX operating systems, command line interface (CLI), networking, analyzing traces and debug logs.
• 50% travel to customer site to deploy a robot solution
• HW installation, SW commissioning utilizing tooling, Testing, and Calibration
• Working with external partners such as vendors, manufacturers, and contractors

Desired Skills

• Technical knowledge or similar skills in 1 or more of the following: Navigate HW & 3D Design (Solidworks, NX preferred), Electrical Systems & Troubleshooting of them including RCA Analysis
• Experience in an industrial environment, warehouse, logistics, is highly desired
• SW Programming Troubleshooting (Python, Linux, Github)
• Technical Training, teaching others, working with different audiences
• Startup mentality - Ability to balance several projects
• A belief that all tasks have value, and no job is too small
• A “Whatever it takes” attitude

Qualifications:

• BS/ AAS in an engineering discipline related to robotics (CS/EE/ME etc,) or relevant work experience
• Curiosity, tenacity, and perseverance trump degrees in this role
• A commitment to travel and work at customer sites
• Willingness to work long hours when required to get the job done

Physical Requirements:

• Loud work environment with temperature change due to seasons at office, warehouses and clients’/customers’ locations
• Walking/standing long hours and exposed to loud environment/machine and during travel
• Prolonged periods sitting at a desk and working on a computer

Additional Information:

• Travel up to 50%
• Must be able to work long hours as needed to complete assigned tasks
• May be required to work extended hours during planned and unplanned maintenance.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.