Global Product Support Engineer

Posted Yesterday
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Rehovot
Entry level
Semiconductor
The Role
The Global Product Support Engineer participates in the Build & Test processes, develops procedures for new products, resolves key engineering issues, collaborates on field issues, and creates technical documentation as needed.
Summary Generated by Built In

Key Responsibilities

Participate in or own first chamber Build & Test in Apps lab

Work with Manufacturing to develop procedures and participate (if required) on New Product final test

Develop new procedures and Best Known Methods (BKMs) to service new products

Drive resolution of key issues with Engineering.  Own beta site test plans and reporting

Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues

Responsible for developing new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required

Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Functional Knowledge

  • Demonstrates conceptual knowledge of theories, practices and procedures within a discipline 

Business Expertise

  • Applies general knowledge of business developed through education or past experience 

Leadership

  • No supervisory responsibilities; accountable for developing technical contribution

Problem Solving

  • Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Impact

  • Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills

  • Exchanges straightforward information, asks questions and checks for understanding

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

Up to 1 Year

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

The Company
HQ: Santa Clara, CA
23,282 Employees
On-site Workplace
Year Founded: 1969

What We Do

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future.

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