Global Card Operations Commercial Card Account Supervisor

Job Description
Lead the future of finance: Join us as a Global Card Operations Commercial Card Account Supervisor and drive success on a global scale.
Job Summary:
As a Global Card Operations Commercial Card Account Supervisor within our finance team, you will work closely with leadership and various teams to oversee service operations. Your role will involve guiding agents in delivering top-notch service to merchants, handling escalations, and supporting Relationship Managers and clients. Additionally, you will lead a team of Claims Specialists, ensuring service excellence, compliance, and staff readiness. Your focus will be on coaching, training, and employee development.
Job Responsibilities:

• Leads a team of
• Manages relationship with internal clients and external clients, anticipate needs, take feedback, run conference calls, facilitate in person client meetings
• Monitors Claims Specialists activities, including attendance and timeliness, phone usage, call quality, and ongoing training and development.
• Assists analysts and the Leadership team with escalations, and assist internal customers with questions and/or general support needs.
• Monitors and actively prioritizes workloads for both Commercial Card and Prepaid Processes
• Takes responsibility for the quality of work submitted and ensures highest standards are maintained
• Manages projects and conducts User Acceptance Testing for process and/or tools enhancements
• Liaises with others departments on projects assigned and/or workflows exist between groups
• Facilitates RCSA and annual testing; conducts Job Aid Reviews
• Supports and drives goals and objectives of the function and the location

Required Qualifications, capabilities, and skills:

• Critical Thinking, Problem Solving, and excellent interpersonal skills
• Excellent in both written and verbal communication skills
• Intermediate to advanced analytical skills and has strong knowledge of business applications such as Microsoft Office (excel, database)
• Intermediate to advanced data visualization skills (Tableau, SharePoint, PowerPoint)

Preferred Qualifications, capabilities, and skills:

• Project Management Skills
• Trained on Business Change Management
• Financial and/or Data Analytics background
• Team management experience

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.