Global Capacity Manager H/F

Company Description

Publicis Groupe, Known for its world-renowned creativity, best in class technology, digital and consulting expertise, is the world’s third largest communications groupe in the world. With more than 80,000 people in over 100 countries, the Groupe has four Solutions hubs : Creative with Publicis Communications, Media with Publicis Media, digital business transformation with Publicis.sapient, and Health & Wellbeing with Publicis Health.

Since 2014 and the acquisition of Sapient, Publicis Groupe has undergone a profound transformation by scalling a new model connecting data, creativity and technology.

This model, with a country led approach, is called “Power of One” and gathers all the capabilities of the Groupe under one roof, putting clients at the core of organisation.

Job Description

The Publicis Global Delivery Capacity/Resource Manager will need to be able to evaluate and understand business and people data. The person will need to utilise the data while collaborating with Delivery, Finance, Talent, Client leadership and other agencies within the Publicis Groupe to create affordable, executable hiring plans. They will lead conversations on the types of skills/capabilities we need within the organisation, and work closely with the Talent Acquisition Leads to develop a talent mapping or acquisition fulfillment plans.

The person will collaborate with PGD Center leads to ensure utilization targets are met, solve complex problems and provide out of the box solutions in an ever-changing environment. He/She will do this by knowing the resources available, each Center structure and capabilities, and how to best align processes and people to deliver outstanding results. Excellent organizational, relationship, and communication skills are core to this role.

DEMAND VALIDATION & INTERPRETATION

• POC to market answering question ‘what people do we need and how are we planning to get them? (between different PGD centers)
• Own and drive Jira data accuracy used for capacity planning (Global and in the centers)
• Pivot between fulfilment channels (TA Team in the centers) and demand requirements (PGD Champions)

SUPPLY VALIDATION & INTERPRETATION

• Work with Regional Capacity team and delivery teams to understand people capabilities, utilization, attrition and similar metrics that inform the creation of a hiring plan

GAP ANALYSIS AND FULFILMENT STRATEGY

• Define and communicate requirements to meet people demand via creation of hiring plans including
  • Surcing
  • Hiring/Contracting
  • Vendors

• Understand cost impacts of hiring plans and affordability constraints

BENCH MANAGEMENT

• Define with Regional Capacity manager, Regional COO and Global PGD team Bench strategy, bench composition
• Manage the bench in effective way (incl. weekly bench report)

JIRA MANAGEMENT

• Responsible of making sure Jira Data are accurate
• Responsible of Jira Process

Qualifications

• 5+ years of resource management/staffing/workforce planning experience, operations, industry, or complex Project management experience; proven ability to manage complex initiatives to successful completion.
• Must have excellent Excel skills (pivot tables, filtering, and sorting, etc.)
• Strong motivation to learn and mindset of constant self-improvement
• Strong ability to communicate in English (verbal and written)
• Reliability and responsibility
• Ability to create order from chaos
• Not afraid to ask questions and give direction (including to senior leadership)
• Able to work independently
• Can handle pressure
• Be ‘hands on’ not afraid to get into detail
• Comfortable developing remote relationships

NICE TO HAVE

• Strong staff planning, recruitment, capacity planning, and relationship management skills
• Experience with virtual and off-shore staffing models.
• Ability to quickly establish credibility with Business Leaders, Project Managers, and People Managers.
• Practical knowledge of current technology, and business and domain areas of assigned locations.
• In-depth understanding of positions and roles within Publicis.
• Strong capacity planning, recruitment, and project team assessment skills.
• Strong knowledge of project staffing and staff related account management best practices.
• Strong sense of organisational awareness and ability to navigate complex and highly matrixed environments.
• Excellent negotiation and conflict resolution skills.
• Confidently interacts with senior level managers with confidence and exhibits strong understanding of business issues.