GI Operations Senior Business Analyst Lead

About the role

Senior BA Lead will will be working closely with business partners to gain in depth understanding of
customer’s business strategy, processes & operational challenges. Responsibilities will include managing the requirements phase of the various projects including Multinational Systems Initiatives and SCUP initiatives. Senior BA role will oversee and manage the quality deliverables from the IT teams and making sure requirements and processes are documented based on the expected standards. This role will also be responsible on leading various workshops with business partners, to derive the discussions in order to gather their requirements.
 

Responsibilities
• Deliver Standard Operating Procedure & Controls documentation connected to operating
model/process improvement initiatives.
• Serve as liaison between Business and IT, translating business needs into functional business
requirements. Collaborate with business partner to define business requirements for a project.
• Manage key policy administration system enhancements as well as involvement in testing and
release management. Work with business partners to develop acceptance criteria and a plan to
facilitate user acceptance testing to ensure that the solution meets the business needs.
• Policy administration system change management support for Underwriting teams, helping them
to navigate system upgrades, defect reporting and any required interim workarounds.
• Managing Shared Services migrations and ongoing oversight of service delivery.
• Premium & Claims support.
• Premium Booking/Collections oversight.
• Audit support.
• Ownership of assigned systems and process, ensuring overall performance and customer
satisfaction.
• Work with Operations counterparts & business leadership to ensure requirements are accurately
captured and prioritized for delivery on assigned projects.
• Identify root causes and solutions; work with Operations leadership, SMEs and support staff to
deliver short and longer term improvements.
• Track system user/stakeholder feedback and identify training requirements

What we're looking for
• 7+ years work-related experience. Insurance or Financial industry experience preferred but not
required.
• Must have significant knowledge of working within an organization, work environment and, with
process.
• Experience driving strategic functional discussion with business stake holders and producing
actionable plan for driving delivery.
• Experience managing business specifications and an understanding of technical areas gained
from completing assignments or overseeing others' work.
• Experience leading requirements gathering, analysis and documentation.
• Experience working with senior business management and Senior IT leads to design new
functionalities on an existing application.
• Ability to work closely and provide guidance on business functionality with the technical team.
• Must possess outstanding verbal and written communication skills.
• Must be detail-oriented and thorough with the ability to meet aggressive deadlines.
• Must be flexible and effective at multi-tasking.
• Must be pro-active with issue identification and resolution.
• Strong ability to perform analysis of medium to complex business function, workflow, and
technology issues to support decision-making.
• Ability to adapt to changing business requirements.
• Experience working on web-based and digital applications.
• Bachelor’s Degree in business, marketing, computer science, and/or related field preferred.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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