Vodastra Technologies

Genesys Consultant

Reposted 10 Days Ago

Be an Early Applicant

North York, ON

Junior

Other

The Role

The Genesys Consultant will work in a call center environment, focusing on Genesys technologies. Responsibilities include installing, troubleshooting, and configuring Genesys infrastructure components and managing call routing flows.

Summary Generated by Built In

Company Overview

Genesys Consultant - Call Center environment

Job Skills/Necessary knowledge of:

Technical Skills/platforms with experience and/or familiarity Strong emphasis on

Genesys related experience with broad understanding of overall call center

architecture

•Strong technical Skills Genesys Call Routing, IVR and Call Center Reporting

• Understanding of call routing flows

• Installation, Troubleshooting, and Configuration of Genesys Infrastructure

Components

• Genesys Environment Troubleshooting knowledge

• Should know application configuration using GA, GAX, CME

North York, ON

Top Skills

Call Center Reporting

Cme

Gax

Genesys Call Routing

Ivr

View all jobs at Vodastra Technologies

View Vodastra Technologies Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

Dallas, TX

32 Employees

On-site Workplace

Year Founded: 2005

What We Do

Vodastra Technologies is an IT services and solutions provider.

OnSite IT Support Services for Telecom, Utility and Energy, Retail, Technology and Services, Automotive, Pharma, Banking and Finance plus more industries and Management Consulting Services for Critical Enterprise Business processes.