General Manager

Posted 17 Days Ago
Be an Early Applicant
Columbus i Ohio, OH
Mid level
Hospitality
The Role
As a General Manager at Drury Hotels, you will lead hotel operations, focusing on exceptional guest service and team development. Key responsibilities include recruiting and coaching staff, driving business performance, budgeting, and implementing quality assurance practices. A passion for service and leadership are essential.
Summary Generated by Built In

Property Location:

8805 Orion Place - Columbus, Ohio 43240

YOU BELONG AT DRURY HOTELS
Be valued for what you do and who you are ... and well compensated for all you accomplish.

Drury Hotels is family owned and operated.  What started as a small family business in 1973 remains 100% family-owned and operated today. Of course, our family has grown since then, with 5,800 members and 150-and-growing hotels in 26 states. But our dedication to treating guests and team members like family has never wavered.

So Much More®

Award-winning -Ranked among Forbes' Best Midsize Employers (2024)

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

WHAT YOU CAN EXPECT FROM US

  • Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance and also a quarterly bonus based on hotel service scores 

  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

  • Health and well-being - Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program

  • Retirement - Company-matched 401(k)

  • Work-life-balance – Flexible scheduling, paid time off, hotel discounts, and free room nights

General Manager Responsibilities:

  • Leadership: Provide strong and inspiring leadership to a diverse team, cultivating a positive and collaborative work environment.
  • Operations: Oversee all aspects of the hotel's operations, ensuring quality assurance best practices daily, the team consistently meets or exceeds all performance benchmarks. 
  • Guest Services: Cultivate a culture of exceptional guest service, ensuring every guest has a memorable and enjoyable stay.
  • Training & DevelopmentRecruitment, training, performance review, and team member engagement.
  • Business Acumen: Analyze operational data to identify trends, optimize performance, and make informed business decisions. Navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvement.
  • Financial Management: Upholding high standards of quality, service, profitability, and team achievement aligned with key business metrics through optimizing the hotel's budget, expenses, and driving revenue growth.
  • Sales & Marketing: Collaborate with sales initiatives to attract new guests and retain existing ones.

Qualifications: 

  • Passion to serve others and exceed guests’ expectations.
  • Strong business and financial acumen.
  • Bachelor’s degree in hospitality, business, or related field preferred. 
  • Minimum of three years of supervisory experience with demonstrated leadership success.
  • Diverse management backgrounds welcome (hotels, hospitality, F&B, retail, etc.).

Join us at Drury Hotels, where your unique contributions are celebrated and your growth is nurtured every step of the way.  Become a part of our passionate team, dedicated to providing exceptional experiences for both our guests and our valued team members.  Apply now and embark on a rewarding journey with us!

Rise. Shine. Work Happy.™

Apply Now.

The Company
St Louis, Missouri
2,360 Employees
On-site Workplace
Year Founded: 1773

What We Do

In this current market, jobs are abundant. Nearly everyone is hiring. But it’s finding a place where you belong that truly matters. At Drury Hotels, who you are and what you do makes a difference. We don’t see each other as colleagues; we are a family working together towards one common goal: to provide the best customer service in the hospitality industry. If you are really good at taking care of others and are looking for a career instead of a job, then Drury Hotels might be right for you. Join our team and grow happy!

Drury is your place to shine, to be heard and supported, and most importantly to be appreciated for what you do. You can expect So Much More™ from Drury Hotels.

We believe this is more than a paycheck. It’s:
• Health & well-being benefits
• Discounted and free rooms
• Team member assistance programs
• Bonuses for great service
• Flexibility for balancing life

Our Vision:
Our guests experience the spirit of great hospitality. We are their first choice as their home away from home. Every member of the team feels passion for their work, takes pride in the company, and demonstrates a sense of ownership. We create opportunities and make a difference in people’s lives. Our dedicated team is committed to the pursuit of excellence in all that we do.

Our Mission:
Our guests are our #1 priority, and we offer them more value for the dollar than our competitors. Our success depends on these factors:
· Quality that consistently exceeds guest expectations.
· Service that makes our guests feel welcome and at home.
· Teamwork demonstrated by team members who enjoy their jobs and are
committed to the long-term success of our family-owned business.
· Profitability which is the result of our mission and allows us to grow

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