General Manager, iLottery

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

The Director, iLottery General Manager oversees operations and attainment of financial and operational goals within the business unit in support of the company’s overall financial and strategic objectives. Establishes budgets, short- and long-range objectives and criteria for monitoring progress and measuring success. The General Manager develops exceptional customer relationships, has a clear understanding of operations (manages day to day operations, product and marketing, etc.), software development lifecycle, mobile applications and ideally experience specific to iGaming.

This is an exciting role providing a full turnkey managed service across all areas including, product, marketing, operations, software development, finance, payments, retail support and Business Intelligence. The position requires someone with a strong appetite to learn and get involved in many business areas and projects as the account continues to develop with adding new online products and services. The role requires P&L management with a focus on driving revenue growth as well as cost control. This role will help our client maximize the effectiveness of our products and services through the effective utilization of emerging marketing, payment and platform technologies, content strategy, analytics and reporting, and program optimization. The role must maintain a strong relationship with the customer and with internal Scientific Games global stakeholders to support the lottery’s goals for increasing returns to its beneficiaries. 

Job Functions:

• Own the iLottery account from top to bottom including a p&l budget and direct customer interface, providing support and customer updates during implementations, strategic planning meetings, and communication on any issues including downtime and outages (24/7 support)

• Establishes budgets, short- and long-range objectives and criteria for monitoring progress and measuring and reporting on the programs challenges and successes.

• Manages day to day operations including any issues or incidents through to successful resolution

• Assist in developing and implementing the iLottery product strategy in line with the Lottery and SG product teams, as well as 3rd party providers

• Assist in developing and implementing the marketing strategy in line with the Lottery, their ad agency and the SG growth marketing team

• Coordinate with internal teams to ensure major deliverables are met, documentation and timelines are developed and delivered, and effective communication is provided to Lottery team members

• Serve as a customer advocate during SG planning and prioritization meetings

• Support Lottery retail with iLottery education and assistance with affiliate marketing updates and training.

• Ensure optimization of revenue across all sites (mobile / desktop /work with BI) 

• Manage eInstant product roadmap, game development, and game deployment with Lottery and SG game studios

• Ensure effective cross promotion of products across Lottery channels (retail, iLottery, Second Chance loyalty program)

• Ensure on time execution of Second Chance Loyalty program by supporting Lottery planning and SG development and testing efforts

• Facilitate multiple weekly/ bi-weekly/monthly Lottery status calls across functional areas (marketing, finance, all hands lottery, customer support, product, Lottery executive steering committee/ status calls, etc)

• Manage the account in a professional and organized manner

• Support SG business development efforts with proposal and presentation content

• Coaching, mentoring and development of team members.

Position Requirements/Qualifications:

• A minimum of 5 years’ experience in a relevant field (iGaming/iLottery Ideal).

• A minimum of 10 years’ experience with managing and owning large customer operations focused on driving revenue growth and profitability through effective operations and strategic management in the digital and interactive space.

• Experience driving online marketing and product initiatives and managing to revenue and budget goals.

• Experience with digital technology, solutions and products, including understanding requirements and functionality.

• Experience managing accounts to advance product and marketing plans

Skills/Abilities:

• Excellent communication skills

• Project / product / marketing and or operations experience required

• Ability to work independently, and possess strong organizational and time management skills

• Tech savvy within the digital content space

• Enthusiasm and leadership

• A strong work ethic and perseverance is necessary to succeed in a dynamic, fast-moving and results oriented environment

• Proficient in MS Office (Word, Excel and PowerPoint)

• Experience drafting proposals and presenting in front clients/colleagues is ideal

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Supervisory responsibilities include, but are not limited to: training and mentoring employees; planning, assigning, delegating and directing work; appraising performance; rewarding and disciplining employees; and resolving employee issues.

Job Level Description

Manages supervisors and/or individual contributors. Larger scope; larger organizational impact than Manager.

Qualifications

Education

Masters degree preferred.

Years of Related Experience

Years of experience 12 to 15 years

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.