About Next|Health
Next Health is a leader in the health optimization and longevity industry, dedicated to revolutionizing wellness through advanced medical solutions and cutting-edge technology. We offer a comprehensive approach to health that includes hormone replacement, IV therapy, aesthetics, and more. Our mission is to empower individuals to achieve their healthiest, most vibrant selves.
Your Impact
The General Manager is a dynamic leader with extensive experience in managing luxury operations, driving revenue growth, and enhancing customer engagement. This role is responsible for executing high-impact operational strategies, including membership acquisition and retention, staff leadership, and overall revenue optimization. Additionally, the General Manager is committed to driving and modeling exceptional customer service, ensuring a premium experience that fosters loyalty and satisfaction. By aligning with Next Health’s objectives, this role enhances patient care while maximizing profitability and long-term business success.
Job Description
As General Manager, your responsibilities will include:
- Lead and oversee luxury operations, ensuring an exceptional customer and patient experience through efficient and high-quality service delivery.
- Provide strong leadership in people management, fostering collaboration and robust relationships with team members and internal stakeholders.
- Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy.
- Ensure all patient care and services not only meet but exceed industry and regulatory standards.
- Supervise all facility employees, including Nurse Practitioners, Registered Nurses, Medical Assistants, the Customer Experience Manager, and Health Hackers (Front-desk).
- Manage the talent lifecycle, proactively addressing workforce planning to prevent operational disruptions.
- Oversee the recruitment, onboarding and offboarding process of location hires to ensure smooth transitions and role integration.
- Drive financial sustainability by managing the facility’s financial performance and aligning business operations with revenue goals.
- Stay informed on legal compliance, safety regulations, and evolving safety measures to uphold a secure and compliant facility.
- Collaborate with the sales and marketing division to generate location-specific business growth.
- Develop and mentor team members through consistent performance evaluations, fostering a culture of excellence and maintaining high team morale.
- Cultivate and sustain strong relationships with patients, healthcare providers, and community stakeholders to enhance brand reputation and service quality.
- Ensure a safe and secure environment for patients and staff while maintaining the facility’s aesthetic appeal and functionality, addressing maintenance issues promptly.
What to Expect / What You’ll Do
Lead and inspire daily operations to ensure the healthcare facility runs efficiently and effectively
Motivate and manage a dedicated team of physicians, nurses, and administrative staff to deliver exceptional care
Champion high-quality patient care, ensuring all services exceed regulatory and industry standards
Strategically manage budgets to drive financial sustainability while optimizing resources
Develop and execute innovative strategies to grow revenue without compromising patient care excellence
Identify and pursue new business opportunities, service lines, and partnerships to expand the facility’s impact
Enhance operational efficiencies to maximize profitability and streamline processes
Collaborate with marketing and business development teams to attract new patients and strengthen the facility’s presence
Foster meaningful relationships with patients, healthcare providers, and community stakeholders to build trust and loyalty
Create a safe, secure, and welcoming environment for all patients and staff
Elevate the patient experience by implementing top-tier customer service standards and practices
Actively address patient concerns with empathy and efficiency to build long-term satisfaction and trust
Empower staff with training and tools to deliver compassionate, patient-centered service
Monitor patient feedback and satisfaction metrics, using insights to continuously improve and innovate
What You’ll Bring
- Demonstrated success in leading and managing complex operations.
- Bachelor's degree in Healthcare Administration, Business Administration, or a related field (Master's degree preferred).
- 3+ years of experience in healthcare, fitness, or hospitality management, preferably in a clinical setting.
- Demonstrated ability to lead and manage a team of healthcare professionals.
- Strong financial management skills and experience.
- Thorough knowledge of HR-related business practices, including recruiting, timesheet auditing, benefits administration, constructive coaching, etc.
- Proven ability to identify, troubleshoot, and resolve internal and external conflicts.
- Effective liaison with a diverse range of internal and external stakeholders.
- Exceptional communication and interpersonal skills, fostering strong relationships with patients, healthcare providers, and community stakeholders.
- Familiarity with healthcare regulations and industry standards.
- Strong business acumen.
- Capacity to work both independently and collaboratively within a team.
- Self-driven and motivated.
- Outstanding customer service skills.
- Naturally outgoing and friendly demeanor.
- Proficient in technology and resourceful in its application.
Our Culture & Perks
We're a patient-centered healthcare facility with a culture that values excellence, compassion, and teamwork. We offer:
- OUTSTANDING compensation package available!
- Exciting GROWTH prospects for advancement as we expand our operations!
- A supportive and inclusive work environment
- Meaningful work that makes a difference for our patients
- Performance Based Bonuses
- Healthcare coverage
- 401(k) retirement savings plan
- Paid Time Off
- Paid Holidays
- Employee discounts
- Training and development
- Wellness resources
Next Health is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
Please note: We kindly request that applicants refrain from calling our office line regarding job inquiries. All application related questions should be directed to [email protected]. Thank you for your understanding.
What We Do
Your partner for vitality, longevity, and personalized health.
First of its kind, Next Health is a Health Optimization and Longevity Center. Our Members and Guests are empowered to live healthier, longer.
It is our mission is to empower you to achieve optimal vitality & longevity through our personalized, data-driven approach to health optimization. We take health to the next level!
Next Health has a 4 step approach to help you optimize your health.
Step 1) Measure your data: Collecting and analyzing your biomarkers is the first step in a data-driven approach to successfully optimizing your health.
Step 2) Medical guidance: Your in-depth results review with a licensed provider empowers you to understand your current status of health and what you can focus on to optimize.
Step 3) Become a Member: Consistency is key in any lifestyle. You may start your personalized plan by accessing our wellness technology and medical services at the best value in our premium and vibrant locations that offers everything you need.
Step 4) Track your progress: Get real results by staying on a data-driven and personalized plan guided by medical experts.
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