Gen AI Specialist

Company Description

IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.

Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.

Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.

We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.

Job Description

We are looking for a highly experienced Gen AI Specialist (Senior AI Engineer) to join our GenAI Squad and play a key role in the development and implementation of AI-driven products. This person will be responsible for leveraging existing large language models (LLMs) and other generative AI solutions to create a variety of products or integrate GenAI services into third-party solutions. Additionally, they will stay up to date with new models and assist the company's Proof of Concept (PoC) team when needed.

Accountabilities

Within this role you will 

• Implement and deploy GenAI-based solutions in production environments.
• Utilize existing generative AI (GenAI) models to develop and integrate AI-driven products and services.
• Collaborate with software development teams to integrate generative AI into products and platforms.
• Explore and apply advanced techniques in natural language processing (NLP), image generation, and other GenAI domains.
• Optimize the efficiency and scalability of GenAI implementations for production use.
• Stay up to date with advancements in generative AI models and evaluate their applicability to company projects.
• Support the Proof of Concept (PoC) team by selecting and testing suitable AI models for experimental initiatives.
• Work closely with data scientists, ML engineers, and product teams to ensure deliverables align with business objectives.

This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities

Key Stakeholders

External:

• Will be collaborating with several suppliers with different roles on the squad.

Internal:

• Will be dealing with the Head of Centre of Excellence of Data in Iberia and the rest of Iberia areas.

Qualifications

Qualifications

• Experience with ML frameworks / Platforms such as TensorFlow, PyTorch, Langchain, Langgraph, Hugging Face or AWS Bedrock and others.
• Expertise in Prompt engineering, RAG architectures, Embedding modeling and Fine tuning.
• Strong knowledge of deep learning, neural networks, and large language models (LLMs).
• Experience in integrating and optimizing existing AI models rather than building them from scratch.
• Familiarity with cloud-native and model deployment in AWS.
• Ability to evaluate and improve the quality and performance of AI-based solutions.
• Demonstrated knowledge in testing, monitoring and benchmarking generative AI models (BLEU, BERT, Perplexity and others).

Desired qualification

• Experience with ML Ops tools and model deployment pipelines.
• Contributions to open-source projects in the field of generative AI.
• Knowledge of security techniques and bias mitigation in AI models.
• Airline experience

Skills and Experience

• Over 6 years of experience in software development with a focus on machine learning and 2 years of experience in the GenAI field
• Ability to work in an agile environment and collaborate with cross-functional teams.
• Innovative mindset and problem-solving orientation.
• Excellent communication and technical documentation skills.
• Autonomy and capability to make strategic technical decisions.
• Fluent in English and Spanish. 

Additional Information

Benefits

The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses.

Diversity and Inclusion

IAG Tech is part of the IAG GBS organisation, and our people are at the heart of everything we do. We recognise that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.

We focus on making Tech a great place to work, with a community that we feel proud to belong to. To help make this a reality, our people strategy focuses on six key domains: Engagement, Talent Management, Reward and Recognition, Performance Management, Learning and Development and Culture.

We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy – everyone should feel part of our team. We want to foster an inclusive workplace, celebrate individuality and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions, regardless of their personal circumstances or background.

As a Group, IAG has an ambition that 40% of senior management roles are held by women by 2025. IAG Tech fully supports that ambition, and we are working to help make it a reality. With this in mind, we have set ourselves the challenging target of recruiting 50% female colleagues by 2030.