GBS-Technology Business Solution Lead

Technology Business Solutions Lead is a Regional role Responsible for bridging the gap between business operations within an insurance company and the technology teams developing systems, by defining, prioritizing, and managing the product backlog for Regional UW systems, ensuring they effectively address business needs and deliver value to stakeholders through an agile development process, with a deep understanding of insurance operations workflows and customer journey. This role will support Product Owner, Commercial Business Leaders, CUO Office COO’s and IT to implement systems ecosystem supporting business goals.

Responsibilities:

• Product Vision & Strategy:
  • Collaborate with insurance operations leadership to understand business goals and translate them into a clear product vision for operational systems aligned with North Star vision
  • Develop and maintain a product roadmap aligned with business priorities, including new features and enhancements for operational efficiency. 
• Backlog Management:
  • Gather, analyze, and prioritize user stories and requirements from across insurance operations teams, including claims, underwriting, policy administration, and customer service. 
  • Own and manage the product backlog, ensuring items are clearly defined with acceptance criteria and prioritized based on business value. 
• Agile Collaboration:
  • Facilitate Agile ceremonies like sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure the development team is aligned on priorities and delivering value. 
  • Work closely with the development team, providing clear direction and answering questions to facilitate smooth execution of sprints. 
• Stakeholder Management:
  • Communicate effectively with stakeholders across different levels of the organization, including operations managers, business analysts, IT teams, and compliance officers. 
  • Gather feedback from users and stakeholders to inform product development decisions and ensure alignment with business needs. 
• Data Analysis and Reporting:
  • Monitor key performance indicators (KPIs) related to operational efficiency and user experience to identify areas for improvement. 
  • Analyze data to support decision-making and prioritize product backlog items based on impact and feasibility.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

OP - Operations

AIG Insurance Company - Puerto Rico