GBS Engagement Lead, International Business Operation

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Summary:

We are seeking a transformative and results-driven Engagement Management Lead within our Global Business Services (GBS) organization. This critical role reports directly to the Head of GBS Engagement & Service Management. The Engagement Lead will be an advocate and orchestrator of GBS value, ensuring seamless alignment between stakeholder needs and GBS services.

The role involves driving measurable value by fostering deep stakeholder relationships, orchestrating innovative service design, and translating program impacts into tangible benefits. The ideal candidate will be a collaborative professional who can partner effectively with the Head of GBS Engagement & Service Management and key stakeholders across the organization to understand critical business needs and OKRs. They will also collaborate with Site & Operations Leadership and cross-functional GBS teams to enhance the value delivered by GBS to the business and their leverage of GBS.

Essential Duties and Responsibilities:

Stakeholder Engagement and Advisory:

• Cultivate deep, trusted relationships with key stakeholders across multiple levels and functions. Act as a strategic partner to understand their business imperatives, OKRs, opportunities and constraints.
• Proactively identify and anticipate evolving stakeholder needs. Provide insightful guidance and tailored solutions that leverage the full spectrum of GBS capabilities across the site(s).
• Orchestrate seamless communication across stakeholders, GBS teams, and leadership. Ensure transparency and alignment on service delivery, performance, and value realization.
• Champion GBS success stories by sharing best practices and lessons learned to promote adoption and drive continuous improvement.
• Use stakeholder feedback as a catalyst for continuous improvement. Drive service enhancements and innovations that maximize business impact.
• Develop a compelling narrative that clearly articulates the value proposition of GBS solutions. Showcase contributions to achieving stakeholders’ strategic business goals.
• Develop impactful presentations and reports that translate GBS performance data into actionable insights for stakeholders and leadership.
• Partner with Site Operations Leadership to ensure seamless service integration, operational excellence, and stakeholder satisfaction.
• Facilitate ongoing stakeholder management reviews informed by insights collected in collaboration with the Service Management Lead and Site Operations Leadership on deployed programs.

Service Design Leadership:

• Collaborate with stakeholders and GBS teams to co-create service designs that are aligned with business priorities, globally consistent, and optimized for efficiency and effectiveness.
• Infuse innovation and best practices into designing fully integrated and scalable solutions that leverage capabilities from business intelligence, automation, and continuous improvement teams.
• Advocate for service excellence by ensuring that SLAs, OLAs, and underpinning contracts are robust, measurable, and baseline pre-transition to GBS.
• Quantify and communicate the tangible benefits of GBS services, including cost savings, efficiency gains, risk mitigation, and improved customer outcomes.
• Contribute to the evolution of GBS service offerings to ensure they remain relevant, competitive, and deliver maximum value to the organization.
• Ensure compliance with overall GBS service management design and strategy principles.

Key Business Measures and Outcomes:

• Increased Stakeholder Satisfaction & Engagement: Ensure GBS delivers on stakeholder OKRs and be accountable for achieving value creation objectives and stakeholder satisfaction metrics.
• Service Design Excellence & Innovation: Increase usage of GBS for innovative service design solution implementation and expanded engagement.
• Service Design Quality: Deliver high-quality service design that achieves outcomes beyond labor arbitrage, including voice of transition and stable ongoing performance.
• Enable GBS Business Impact: Increase documentation and communication of cost savings or efficiency enablement attributed to organization and stakeholder needs.

Required Qualifications:

• 13+ years of experience in a similar role, with a proven track record of driving stakeholder success, service design and delivering measurable business outcomes.
• Deep understanding of business processes, operational excellence and service design best practices.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making and service design.
• Exceptional communication, interpersonal, and presentation skills, with the ability to influence and inspire confidence at all levels of the organization.
• Demonstrated ability to engage cross-functional teams and facilitate execution of deliverables.
• Strong portfolio and program management skills.
• Ability to deliver results in a fast-paced and matrixed environment.
• Global experience is highly desirable.
• Experience in Medical Devices, Healthcare, Manufacturing or GBS consulting is preferred.
• Experience and Education Requirements:
• Requires a bachelor’s degree with 13+ years of demonstrated experience in consulting or internal advisory roles in GBS or leading professional services organizations or a graduate degree with 6+ years of related experience. Alternatively, 10+ years of demonstrated experience in GBS Advisory or GBS Consulting with leading professional services organizations.

Travel Required:

10 – 15%

Language Skills: Must be able to communicate effectively in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to perform the following Physical Activity: Standing, walking, sitting, using hands, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear, taste or smell. May be required to lift 0 lbs. to over 100 lbs.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be exposed to the following environmental conditions: Wet or humid conditions, work near moving parts, work in high - precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, extreme heat (non-weather), extreme cold (non-weather), risk of electric shock, work with explosives, risk of radiation, vibration. The noise level in this work environment can range from quiet to very loud.

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

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