Game Ops Manager

We are seeking a highly motivated and experienced Game Operations Manager to join our team. In this role, you will be responsible for overseeing the operational aspects of our game, ensuring a smooth, engaging, and optimized experience for our players. You will work closely with various teams, including production, development, and data analytics, to support the game's launch, live operations, and long-term success.

What You'll Do

• Manage and optimize the live operations of the game, ensuring smooth daily functionality and player engagement.

• Oversee in-game events, content releases, seasonal updates, and monetization strategies.

• Collaborate with cross-functional teams (e.g., product, design, engineering, analytics) to define and implement key operational goals.

• Analyze data and KPIs to identify trends, troubleshoot issues, and suggest improvements for gameplay, player retention, and monetization.

• Collaborate with the management of community and player feedback, addressing issues, providing updates, and ensuring that player satisfaction is consistently maintained.

• Develop and maintain operational processes, workflows, and best practices to streamline game ops production.

• Work with customer support to ensure timely and effective resolution of player issues and concerns.

• Act as a liaison between the live operations team and senior leadership, providing regular reports and updates on the game’s performance.

• Drive incident management and troubleshooting for critical issues, working with the development team to resolve them as quickly as possible.

• Manage the deployment of in-game content, ensuring it is done seamlessly with minimal disruption to players.

What We're Looking For

• 5+ years of experience in game operations, live ops, or related roles within the gaming industry.

• Proven track record of managing live game operations, including event planning, content updates, and player engagement strategies.

• Strong understanding of free-to-play (F2P) game economies, monetization strategies, and player retention best practices.

• Exceptional data analysis skills with the ability to translate data into actionable insights.

• Experience in working with cross-functional teams and coordinating with product, design, engineering, and customer support teams.

• Strong communication and problem-solving skills, with the ability to handle high-pressure situations effectively.

• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

• Familiarity with industry tools and platforms for game management, analytics, and content deployment.

• A passion for games and a deep understanding of player behavior.

Preferred Qualifications

• Strong skills in mathematics, economics, business, analytics, or related fields.

• You are exceptionally organized with strong planning and project management skills.

• Detail-oriented, with a focus on delivering results and meeting performance targets.

• A self-starter who takes initiative and excels at managing multiple priorities in a fast-paced, high-pressure environment.

• Excellent interpersonal and communication skills, capable of collaborating effectively with both internal teams and cross-functional partners.

• A creative mindset with a passion for creating and executing impactful campaigns.

Why Product Madness?

As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world-class team who creates top-grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino. 

With 800 team members across the globe, Product Madness is headquartered in London, with offices in Barcelona, Gdańsk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse.

We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. We take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day.

But don’t just take our word for it. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the ‘Employer of the Year - Media and Entertainment’ category.

So, what’s stopping you?

Benefits:

• Flexibility: Flexible working schedules & Hybrid mode (2 days/week in office) 

• Health Benefits: Health care coverage on your first day of employment with competitive plans and virtual Health care offered 

• Wellbeing: Employee Assistance Program (EAP) + Wellness spending account (500$) 

• Time Off: 3 weeks + 4 floating days + 7 personal/sick days + Christmas shutdown 

• Financial Benefits: 100% match up to 4% on Group RRSPs + SuperShare eligibility where for every 2 Aristocrat Technologies (ATI) shares you buy, up to the set maximum, you will receive 1 for free 

• Team Member Assistance Fund: Up to $1,000 annually in financial support if you fall on hard times and need financial assistance  

• Free lunch + happy hours in the office 

• Access to LinkedIn Learning 

• Fun monthly team building events  

• + Many More ! 

Travel ExpectationsNone