Are you tech savvy and passionate about tooling and customer success? We are looking for a technically skilled Gainsight Administrator to manage and optimize GainSight across our suite of software products.
In this role, you will help manage digital customer engagement for our veterinary software products. This will include creating sustained journeys for our customers through digital engagement, partnering closely with product marketing and customer success teams, as well as with development teams to ensure robust api integrations with various data sources to ensure data driven plays within GainSight. To begin with, this role will have a heavy emphasis on our new product, Vello, customers and optimisation.
We are happy for this role to be remote or based hybrid in our Westbrook ME, or Frisco, TX office.
This role will sit within our IDEXX Veterinary Software product portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.
Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health.
A bit more about the role, you will:
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Your primary goal will be to support the optimization of Gainsight usage to help drive data-driven decision-making and enhance the user experience.
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You will oversee the administration, configuration, and maintenance of the Gainsight platform and utilize retention and expansion tactics to identify and prevent attrition risk.
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You will work closely with our CSMs and Marketing teams to create engagements that support retention, expansion, and advocacy across all customer segments.
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Create and manage scalable processes and solutions on the Gainsight platform to support business goals.
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Support the team in leveraging Gainsight analytics capabilities to gather, analyze, and present actionable insights on user behavior, product adoption, and feature usage.
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Help manage and document configurations, processes, and best practices.
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Identify trends and opportunities to improve user engagement.
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Day-to-day responsibilities fall into three categories: solution design, business processes, and maintenance, including CSM user support.
So what are we looking for?
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Gainsight experience
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Bachelor’s degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science, data analytics)
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Gainsight experience as end-user, including administration responsibilities
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Experience as end-user of a CRM, customer support system, or marketing automation system
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Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software
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Experience working in customer success, or equivalent understanding of key customer success principles
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Demonstrated project management, business analysis, and problem-solving
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Experience working in cross-functional teams
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Self-starter, demonstrating leadership of owned projects
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Excellent written and verbal communication and presentation skills
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Strategic thinking and prioritization
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Problem solver with a systems mindset
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Experience in data analysis, business intelligence, and design of reports and dashboards
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Understanding of data structures, data modeling, and database management
What you can expect from us:
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Opportunity for annual cash bonus
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Health / Dental / Vision Benefits Day-One
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5% matching 401k
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Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
If you’re looking for a role that’ll challenge you, offer a variety of work and learning, while helping an amazing industry, we’d love to hear from you!
Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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Top Skills
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better.
IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries.
Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices.
We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk.
Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
