Fund Servicing Associate

Job Description
Are you a detail-oriented professional with a passion for finance and investment operations? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Securities Services business where you will work on key projects with high profile clients. As a dynamic and driven professional, you will play a pivotal role in the Fund Services team where you will have an opportunity to elevate your career to the next level.
As a Associate in the Fund Services Operations, you will play a crucial role in managing the day-to-day operations across a number of clients. You will be responsible for Client & Third-Party deliverables as documented in the Service Level Agreement (SLA), overseeing a robust Supervisory Risk & Control Framework, and maintaining strong client relationships. Your new role will also involve effective staff management, including supervising and coaching team members.
Job Responsibilities

• Be responsible for client management and satisfaction, involving client query resolution, client meetings, review of SLAs, meeting all deliverables, reviewing client service requirements periodically
• Ensure that all deliverables are met - reporting on a daily, weekly and monthly basis
• Identify and drive change with system development and process improvements. Be able to identify and resolve "hotspots" and areas that are leading to potential "bottlenecks" with a view to improving efficiency
• Ensure proper compliance with documentation requirements and implementation of procedures (including file preparation, archiving, client specific checklists, permanent files and Standard Operating Procedures (SOPs) ensuring that all team members are familiar with these)
• Liaise with Relationship Managers and Client Service Managers and ensuring they are informed of all issues that may arise and status of all deliverables and staff movements
• Converse with upstream and downstream teams in regard to setting SLAs, resolving issues, and assist with training/ coaching and provide support to ensure that upstream processing/ operations teams provide a quality service
• Escalate any production, client or staff related issue, concern or query promptly to the Senior Manager and to demonstrate risk awareness at all times
• Commit to continuous learning program to develop in the role and ensure Financial Services Regulatory Authority (FSRA) training requirements are completed annually in a timely manner

Required qualifications, capabilities, and skills:

• Minimum five years' experience in Fund Operations & Unit Trust Pricing (Administration/Management/Accounting)
• Effective systems and technical knowledge of HiPortfolio, Investone (or asset management systems) and Global Technology Investments (GTI - or custody systems)
• Excellent working knowledge of financial markets and instruments, both domestic and international
• Degree level qualification in Accounting, Mathematics, Economics or similar discipline

Preferred qualifications, capabilities and skills

• Completion of, or currently studying towards, a relevant post graduate qualification (e.g. Chartered Accountants (CA), Certified Public Accountant (CPA), Chartered Financial Analyst (CFA) or Masters of Applied Finance)
• Effective Personal Computer (PC) skills in particular Excel

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.