Service Center
CSCS TX
Responsibilities:
- Work with stakeholders to gather and analyze business requirements, translating them into functional specifications for Dynamics 365 and Power Platform solutions.
- Envision, wireframe, and document solutions that integrate Dynamics 365 with Power Platform tools to meet business needs.
- Assist in configuring and administering Dynamics 365 applications and Power Platform components (e.g., Power Apps, Power Automate).
- Collaborate with other IT teams (e.g., Data, Architecture, Security, etc.) to ensure data quality, integrity, security, etc. within Dynamics 365 and Power Platform environments.
- Perform and assist with testing of solutions and other change management activities.
- Provide high-level training and support to end-users on Dynamics 365 and Power Platform functionalities.
- Create and maintain comprehensive documentation for solutions, including functional specifications, process flows, and user guides.
- Manage customer relationships and expectations by maintaining a communication process to keep others up to date on the project results.
- Discover and anticipate future needs and align DCoE solutions, Dynamics, and the Power Platform to those needs.
- Understand the needs of the customers and identify innovative ways to meet those needs and drive customer satisfaction..
Summary of Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- 3+ years experience as a Functional Analyst or similar role, with a focus on Dynamics 365 and Power Platform.
- Proficiency in Microsoft Dynamics 365 modules and Power Platform components (e.g., Power Apps, Power Automate, Power BI).
- Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
- Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
- Agile project management experience with Scrum and/or Kanban with ADO and/or other similar solutions.
- Experience with configuring and customizing enterprise solutions, Dynamics, and Power Platform solutions to align with business requirements.
- Knowledge of solution design, data presentation, and system integration methods & tools.
- Detail-oriented with strong organizational and product/project management skills.
- Familiarity with change management principles and IT compliance/governance policies.
- Relevant certifications such as PL-200 (Power Platform Functional Consultant), MB-900 (Dynamics 365 Fundamentals), and MB-300 (Core Finance and Operations) are a plus.
Top Skills
What We Do
As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future.
With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry.
Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program.
At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large
Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact.
Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace
