Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
2024:
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Excellence in Customer Service Awards: Organization of the Year (Small)
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Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)
Basic Function
Develops, integrates, and delivers analytic solutions using front-end, back-end, database, and hosting tools. Delivers software products independently using functional specifications. Utilizes all layers of the stack to complete coding, UI/UX, database integrations, and deployment activities. Provides test plans, documents solutions, and collaborates with Quality Assurance and project teams to ensure optimal outcomes. Experienced with AWS, Azure, API integration, and cloud-based architecture.
Major Job Accountabilities
Dashboard Development – Design, develop, and implement end-to-end full stack solutions utilizing front-end and back-end technologies in accordance with company and departmental standards. Use modern frameworks and tools to deliver responsive, scalable, and high-performance dashboards.
Collaboration – Work with project managers, business owners, product managers, and QA teams to collect user requirements, refine designs, and ensure business needs are being met.
Performance Optimization – Conduct application and query tuning for performance improvements. Ensure all services run at optimal levels using best practices.
Version Control & CI/CD – Use version control systems such as Azure DevOps and GIT. Participate in CI/CD processes to automate testing and deployment of applications.
Documentation & Testing – Prepare test plans and technical documentation for system enhancements. Support QA in the validation of application functionality and stability.
Troubleshooting & Maintenance – Proactively identify and resolve application issues, bugs, and bottlenecks. Provide Tier 2/3 support for escalated issues and ensure proper resolution.
Minimum Qualifications
Education – Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is required.
Experience – Minimum of 3 years developing analytic applications across the full stack. Demonstrated ability to deliver cloud-based solutions with modern technologies.
Technical Skills – Proficiency in programming languages such as SQL, C#, C++, JavaScript, Python, and R. Database experience with SQL Server. Strong knowledge of HTML/CSS and responsive UI/UX design. Familiar with cloud platforms such as AWS and Azure, and frameworks like React, Flask, or.NET Core. Familiarity with Agile/Scrum methodology is preferred. Experience with Power BI, Kibana, and SSRS preferred. Knowledge of open source and cloud software such as ELK, Anaconda, Tensorflow, Jupyter notebooks, and PyPi/pip.
Soft Skills – Strong team player with a Get Stuff Done attitude, focused on progress not perfection. Lifelong learner mindset is a must.
Mental and Physical Requirements
· This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
· The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
· Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
· Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day
Related Duties as Assigned
· The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
· Consequently, job incumbents may be asked to perform other duties as required
· Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
· Please contact [email protected] to request a review of any such accommodations
Company Overview
Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Learn more
Health Advocate https://www.healthadvocate.com/site/
Facebook https://www.facebook.com/healthadvocateinc/
Video https://vimeo.com/386733264/eb447da080
Awards:
2023:
- National Customer Service Association All-Stars Award: Service Organization of the Year.
- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
2022:
- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
- Excellence in Customer Service Awards: Organization of the Year (Small)
- Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2021:
- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
- Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
- Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2020:
- National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
- Communicator Award of Distinction: October 2019 Broker News
- MarCom Awards: Gold, COVID Staycation Ideas brochure
- MarCom Awards: Platinum, 2021 Well-being Calendar
- Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)
Physical Requirements:
This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, using a mouse, and reading information on a screen for extended periods. Additionally, frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand over hand, and repetitive motions, all necessary for navigating software, entering data, and interacting with electronic documents.
Mental and Cognitive Requirements:
The role demands strong concentration and attention to detail to complete tasks accurately. Critical thinking and problem-solving skills are necessary to address issues that may arise in day-to-day duties. Effective verbal and written communication skills are essential for responding to inquiries and collaborating with others.
Work Environment:
This position is typically remote, requiring a home office environment with appropriate lighting, a computer, and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours.
Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)
Top Skills
What We Do
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Plus, consider these perks: Benefits for full- and part-time employees, generous paid time off, and fun employee events, like holiday luncheons and dress down days!
Health Advocate is the nation’s leading healthcare advocacy and assistance company, serving more than 12,500 clients, including many of the nation’s largest companies. Health Advocate’s award-winning Health Advocacy program helps members navigate complex healthcare and insurance-related issues, saving them both time and money. We also offer a suite of complementary solutions, including Wellness, EAP+Work/Life and Chronic Care Solutions, among others. Our fully integrated program EmpoweredHealth seamlessly combines our services into a single convenient solution, helping members efficiently maximize their benefits.
We also leverage the power of pricing transparency, personalized health communications and more to help members make more informed decisions and get more value out of the healthcare system. All supported by a powerful data analytics engine delivering improved health and financial results.
For more information, visit HealthAdvocate.com.
