Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.
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Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.
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Maintain friendly, professional attitude towards patients, offer a “white glove” experience.
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Provide an exceptional experience by guiding new patients through their intake process.
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Collect urine and saliva samples for patient drug screens as needed
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Maintains daily financial records and reports
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Coordinates with medical and clinical staff to coordinate intakes
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Provides clerical and logistical support
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Oversees patient accounts and financial responsibilities
Education and Experience requirements:
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At minimum, High School Diploma or GED required.
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Customer Service experience in a fast paced environment preferred.
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Experience in healthcare, addiction medicine, office administration preferred.
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Lived Addiction experience is a plus.
Hours, Schedule, and Travel (if applicable)
It is expected that Front Office Assistants have flexibility to support on weekends and evenings. Expected hours for this role are 37 - 40 hours per week based in Kensington.
Position Benefits
- Mileage reimbursement - Crossroads matches the current IRS mileage reimbursement rate/mile for any travel to a secondary work location, apart from travel to your primary work location. Travel reimbursement is calculated from your primary work location to the secondary location.
- Community events that promotes belonging and education - Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
- Grow your network - This role involves working with many community partners. The opportunity to foster, grow, develop, and maintain these relationships enhances your ability to be an effective community partner.
- Have a daily impact on many lives - Our Care Managers are truly on the front lines. Patients rely on various resources that we have at our disposal because of the community partners we work with. Helping someone find a safe place to sleep, food to eat, finding safe and fair healthcare happens daily in this role.
- Excellent training if you are new to this field - Addiction medicine is not typical healthcare, but this field is highly trainable!
- Opportunity to save lives everyday!
Benefits Package
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Medical, Dental, and Vision Insurance
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PTO
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Variety of 401K options including a match program with no vesture period
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Annual Continuing Education Allowance (in related field)
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Life Insurance
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Short/Long Term Disability
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Paid maternity/paternity leave
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Mental Health day
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Calm subscription for all employees
What We Do
We exist to improve health equity in order to create superior outcomes.
Crossroads is a behavioral healthcare company founded in 2005, with more than 110 locations across nine states.
We provide medication-assisted treatment (MAT) and measurement-based care to help our patients on their path to recovery. We also offer services for hepatitis C, toxicology screening, digital health screens, and smoking cessation in many of our locations.
We provide the highest level of convenience with TeleVisits, our 24/7 hour call center, and appointments within 48 hours or less
