Front Desk Representative

Susquehanna Obstetrics, Gynecology and Nurse Midwifery is seeking a full-time Front Desk Representative! This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Susquehanna Obstetrics, Gynecology and Nurse Midwifery has 2 office locations in Bel Air, MD and Havre de Grace, MD. 

Job Responsibilities: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. 

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. 

• Welcomes patients and visitors in person or on the telephone; serves as the first touchpoint between the patient and the practice. 

• Performs all registration (or verifies mobile registration) for new patients and updates registration information for established patients. 

• Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs. 

• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone following established scheduling guidelines. 

• Ensures availability of treatment information by filing and retrieving patient records. 

• Maintains patient accounts by obtaining, recording, and updating patient charts. 

• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information. 

• Maintains operations by following policies and procedures, reporting needed changes. 

• Contributes to team effort by accomplishing related results as needed. 

Qualifications: 

• High school diploma or GED required; Associate's degree preferred. 

• Minimum two (2) years of experience in a medical/clinical office. 

• Ability to travel between practice locations as needed. 

Benefits & Compensation:

• Health, Dental, and Vision Insurance 

• Health Savings Account (HSA) and Flexible Savings Account (FSA) Option 

• 401k Retirement Plan + company provided match after 1 year of employment 

• Life and Disability Insurances 

• Paid holidays & PTO 

• Compensation Range: $18.00-$23.00/hr 

Please note compensation is based on years of experience. 

About Susquehanna Obstetrics, Gynecology and Nurse Midwifery: 

Susquehanna Obstetrics, Gynecology and Nurse Midwifery of Advantia offers a full range of obstetric and gynecologic services through its two full-time offices located in Harford County, Maryland. Our practice is committed to compassionate care based on proven medical practices and standards. Our patients benefit from our coordinated approach, allowing for individualized care throughout every stage of a woman's life. 

Susquehanna OB/GYN is particularly proud of its Nurse Midwifery program, one of the most established in the State of Maryland. We deliver more babies and offer more birth options than any other practice in the region. Through our experienced physicians and nurse midwives, Susquehanna OB/GYN offers a family-centered approach to the birth process. Every woman and pregnancy is unique. Susquehanna recognizes and provides exceptional care for each patient, with a focus on education and counseling. 

About Advantia Health: 

To provide the highest quality patient care available, Susquehanna OB/GYN and Nurse Midwifery is partnered with Advantia Health. Advantia is transforming healthcare for all women – setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families. 

Please note: Susquehanna OB/GYN and Nurse Midwifery of Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination is a required condition of employment. 

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage EOE M/F/D/V.