Front Desk Receptionist

At Van Metre, we believe that each employee contributes directly to our growth, success and culture. We seek out candidates who love to challenge themselves and work with others to fulfill this role. Van Metre Companies is seeking a Front Desk Receptionist to work at our Woodland Park Apartments located in Herndon, VA!

Summary:
The Front Desk Administrator/Receptionist plays a vital role in ensuring a welcoming, professional, and efficient environment for residents, guests, and staff at Woodland Park Apartments. This role is essential to maintaining a high level of resident satisfaction and ensuring smooth day-to-day operations within the community.

As Front Desk Administrator/Receptionist, you will be responsible for delivering exceptional customer service, managing front desk operations, handling administrative tasks, and assisting with resident services and community events. As Front Desk Administrator/Receptionist, you will report directly to the Property Manager and will be responsible for tasks as needed, to include but not limited to:

Key Responsibilities:

Resident & Guest Services:

• Greet and welcome residents, prospective residents, and guests in a professional and friendly manner.
• Provide a positive customer service experience by being attentive, courteous, and responsive to inquiries and concerns.
• Answer and direct phone calls, take messages, and respond to emails in a timely manner.
• Manage guest check-ins and check-outs, ensuring accurate documentation.
• Assist residents with service requests, pest control requests, and package acceptance adhering to community guidelines.
• Register and issue parking passes, gate passes, fitness fobs, and pool passes.

Administrative & Operational Support:

• Schedule and manage appointments for staff and management, ensuring meetings and events are well-organized.
• Maintain accurate records of visitor logs, appointments, and resident requests.
• Oversee Hospitality Suite and Pub Room rental management.
• Manage and coordinate community programs such as Fetch and Captivate.
• Conduct regular inspections of the clubhouse, business center, fitness center, and other common areas to ensure cleanliness and upkeep.
• Assist in preparing and distributing the monthly newsletter.
• Provide general administrative support, including filing, distributing reports, and maintaining resident databases.

Community Engagement & Events:

• Help facilitate and support resident events and community activities.
• Promote and assist with Fitness on Demand programming.
• Foster a sense of community by collaborating with other departments and ensuring resident satisfaction.

Qualifications & Competencies:

• High School Diploma or higher.
• Previous customer service experience required.
• Strong interpersonal and communication skills.
• Excellent ability to multitask in a fast-paced environment.
• Knowledge of and adherence to Local and Federal Fair Housing and Landlord-Tenant Laws.
• Ability to work independently and collaboratively as part of a team.

Schedule: 9-6pm, office is open 7 days/week. You will work 40 hours/week, which includes working three weekends a month (with two days off during the week).

Compensation and Benefits information: Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program.  We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.

• Salary: $18.00-$22.00 per hour (Pay is commensurate with experience, education, training, and skills)
• Renewal Commissions
• Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave
• Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches
• Wellness: Annual Wellness Reimbursement of up to $900; Free and unlimited access to TaskHuman Wellness App for yourself and your family members.
• Professional Development: tuition reimbursement; company paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations and training opportunities
• Discounts: Rental and Van Metre Home purchase discounts; employee discount through Walker Title Company, Employee discount through Walker Title Company

Van Metre Core Values

Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance                                               

Van Metre Mission Statement

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.