Fraud Specialist I - Cross Channel New Account Screening (CCNAS)

Job Description
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Fraud Specialist's work is creative, exciting, and different every day.
As a Fraud Specialist I for Cross Channel New Account Screening (CCNAS), your primary role will be to meticulously review and process various new account opening process, transactional activity, and online events with higher monetary limit. You will play a crucial role in ensuring the accuracy and security of these transactions while complying with all relevant regulations and internal policies.
Job Responsibilities:

• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers.
• Communicate with customers in a metrics-driven environment.
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment.
• Take ownership of each customer interaction while treating them with respect and responding with empathy
• Abide by all applicable regulatory and departmental practices and procedures.
• Prepare detailed reports on identified fraud cases and recommend appropriate actions.
• Thoroughly review incoming and outgoing electronic money movement transactions to verify accuracy, completeness, and compliance with regulatory requirements.
• Evaluate new account applications to detect and prevent fraudulent activities.
• Conduct thorough verification of customer information and documentation.
• Implement fraud detection techniques and tools to assess risk accurately.
• Utilize advanced fraud detection methods and tools to identify potential threats. Investigate suspicious activities, transactions, or behavior patterns.

Required qualifications, capabilities, and skills:

• Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
• Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment.
• High school diploma or GED (General Education Development) required.

Preferred qualifications, capabilities, and skills:

• Ability to multitask using a computer and simultaneously provide customer support.
• Comfortable in a fast-paced, consistently changing environment.
• Previous experience working in a Call Center, Banking or Finance industry.
• Have a passion for helping people by solving problems, presenting, and explaining solutions.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.